Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Comments | |
|---|---|---|
| Aug 27th | I did have to wait but in the end it was very professional support, thank you. | |
| Aug 26th | Jack was fab as always, thank you. Response time was slower than usual though. | |
| Aug 26th | jacke is very patient and clear in his explanations | |
| Aug 21st | Brilliant service as always, thank you Jack | |
| Aug 21st | Jack is so incredibly brilliant to work with, super skilled and knowledgeable but also a great personality and builds real, strong relationships and connections | |
| Aug 20th | As always, Jack was quick and efficient - thank you! | |
| Aug 13th | Thank you for your support | |
| Aug 12th | Jack always has and continuous to be one of the most helpful resources within Purple for us. never disappoints and always solves our issues | |
| Aug 12th | I started working for MQ recently, I've had a few IT queries already, and the Purple team has been quick to respond, and very helpful and efficient too, thank you. | |
| Aug 11th | Responsive service. |
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