Why Choose Purple? - Purple Computing, Apple IT Support

A Better Class of IT Support

Tired of waiting hours for a reply to your IT issues?

Choose Purple and find out why we lead the way in response time, high quality support:

INDUSTRY-LEADING IT SUPPORT SERVICE

Our helpdesk process routinely delivers 95% of first responses within 1 hour. Customers are given a choice of Good or Bad after a request is solved and we recorded 100% positive feedback in January 2020.

APPLE ACCREDITED

Purple has been a member of the official Apple Consultants Network since its launch in the UK in 2010. Apple themselves use and recommend our services on a regular basis. Unlike traditional resellers, the certified Apple Consultants must not sell or profit from Apple hardware sales. This leaves us free to offer impartial advice.

MULTI-PLATFORM

Unlike many IT service providers, we support both Mac and Windows workstations, as well as Linux and the majority of peripheral device manufacturers. We believe it’s our responsibility to understand the whole market in order to make the best possible recommendations to you.

LOCAL PRESENCE

We have engineers located strategically across the South and South-West of England, ensuring we can provide local onsite coverage to clients throughout the region within 2 working hours in most cases.

YOUR INFO AT YOUR FINGERTIPS

Our industry-leading documentation system, IT Glue, gives you highly secure access to all the records, documentation and passwords we hold about your setup. From simple tasks like looking up a password (without needing to transmit it insecurely via email), to a complete ground-up disaster recovery, we put all your data directly in your hands and never hold anything to ransom.

EXPERIENCED TEAM

Our team have a diverse range of expertise, backed by the best helpdesk and documentation systems on the market. Unlike sole traders or smaller businesses offering IT services, this translates into a much greater chance that Purple have seen a problem before, with knowledge on tap about how to fix it.

HIGH AVAILABILITY

Although smaller IT businesses and sole traders often undercut us on price, all too often they get caught out and are unable to be in two places at once. Our staffing levels are always maintained to ensure we can attend an onsite emergency whilst also maintaining our 1-working-hour helpdesk response time.

UNIQUE INSIGHT FOR BUSINESS OWNERS

We’re not just about fixing IT problems. As an established and growing business ourselves, we understand the challenges you face. Our senior team can offer first-hand advice and consultancy to choose the right hardware, software and systems to improve and drive your own internal processes in your ever-changing business. Our consultancy services are backed by a wealth of collective real-world experience of what works best for your industry, company size and budget.

Better Support For Your Business

Give us a call to book a free, no obligation IT system review and consultation to see what you’re missing.

Learn About Our Services

Business IT Helpdesk

Supercharge your business with a multi-person, highly experienced IT department, without employing anyone.

IT Project Management

Ensuring your business continues to function during times of upheaval such as office moves, downsizing, growth or substantial changes to your IT systems.

Business IT Consultancy

We were a small business, too. And with clients across all industries, we've probably seen your IT challenges before. Plan for the future with Purple.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date	Name	Comments
Mar 30th	Ed P	The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.
Mar 29th	Garry H	Issue sorted very quickly and efficiently
Mar 28th	Sally T	I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out
Mar 24th	Esther W	Jack was excellent!
Mar 23rd	Aimee M	Hi Dean was brilliant very patient and helpful. The problem is now resolved.
Mar 23rd	Lorna S	Fast, great!
Mar 23rd	Craig L	Good service as per usual.
Mar 22nd	Caroline W	Extremely quick response, friendly and helpful! Thanks so much!
Mar 21st	Mark H	Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple
Mar 21st	Sally T	Really fast reassuring service - thank you