Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Jan 12th||Sue T||Excellent service, always prompt and a clear resolution.|
|Jan 11th||Amanda H||Thanks. I seen to have saved it as 9 rather than 3 MB, which we think is ok and at least makes it easy to send by email. Amanda|
|Jan 8th||Zoe||Very quick and helpful service! Thank you|
|Jan 6th||Denise S||Great service, quick and prompt. Thank you|
|Dec 18th||Pedro M||5 stars service! Very helpful, knowledgeable and friendly.|
|Dec 18th||Pedro M||5 stars service! Very helpful, knowledgeble and friendly.|
|Dec 14th||David R||I cannot speak highly enough of James and Purple. He walked me through what I needed to do online, I did it and it worked. The highest service level I have come across for a long time. Thank you. Should I need to, I would return instantly. Regards, David|
|Dec 4th||Sally &||Very quick and clear - thank you again!|
|Dec 4th||Christina D||once again very prompt response for which I am hugely grateful. Thank you|
|Dec 2nd||Helen B||Always so helpful - very grateful to have Purple at the end of the phone/email especially in WFH times!|