Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Jul 3rd | Sally & | Quick and efficient resolution - Thank you Lochie |
| Jul 2nd | Lindsay P | Thanks - all you need in one phone call. Reassurance you're not an idiot, quick fixing of glitches and totally professional service.... |
| Jul 2nd | Emily C | Quick and efficient service as always, thank you |
| Jun 18th | Alexandra N | As always, the team at Purple are knowledgeable, efficient and a pleasure to work with. |
| Jun 16th | Caron G | Its like having a new machine. thank you! |
| Jun 4th | Amanda H | Thanks for helping me so quickly. |
| May 20th | Richard C | Quick and easy solution. |
| May 15th | Ed W | Speedy resolution, good communication. |
| May 15th | Lynn H | Really great immediate response. Very comprehensive explanation of the spoof email problem. Many thanks for understanding the issue and resolving so quickly. |
| May 15th | Lou M | Sorted the problem quickly and offered great reassurance for my anxious mind. Really pleased it’s been resolved. |
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