Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Jun 30th | Clare M | Responsive & helpful as always. |
| Jun 23rd | Catharina W | Very fast and super efficient, thanks! |
| Jun 23rd | Clint C | Once again Purple are outstanding with the support they provide. James figured out the issue and had us up and running again in no time. |
| Jun 21st | Mark H | Prompt and efficient support |
| Jun 20th | Mark K | James was very efficient and considerate. Thanks very much! |
| Jun 7th | Hannah C | Michael was super helpful :) |
| May 31st | David R | As always great support from the Purple team. Dean, Lochie and James sorted our servers transition to our new office professionally and were very helpful through out the process. Thank you! Pedro. |
| May 24th | Nigel B | Great speedy response and in the end a simple solution, but one I would not have found myself. |
| May 18th | Hilary N | Happy. Lochie confirmed WebScraper was nearly set up correctly on my Mac. |
| May 17th | Dominic E | Lochie was quick and efficient. |
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