Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Jan 12th | Sue T | Excellent service, always prompt and a clear resolution. |
| Jan 11th | Amanda H | Thanks. I seen to have saved it as 9 rather than 3 MB, which we think is ok and at least makes it easy to send by email. Amanda |
| Jan 8th | Zoe | Very quick and helpful service! Thank you |
| Jan 6th | Denise S | Great service, quick and prompt. Thank you |
| Dec 18th | Pedro M | 5 stars service! Very helpful, knowledgeable and friendly. |
| Dec 18th | Pedro M | 5 stars service! Very helpful, knowledgeble and friendly. |
| Dec 14th | David R | I cannot speak highly enough of James and Purple. He walked me through what I needed to do online, I did it and it worked. The highest service level I have come across for a long time. Thank you. Should I need to, I would return instantly. Regards, David |
| Dec 4th | Sally & | Very quick and clear - thank you again! |
| Dec 4th | Christina D | once again very prompt response for which I am hugely grateful. Thank you |
| Dec 2nd | Helen B | Always so helpful - very grateful to have Purple at the end of the phone/email especially in WFH times! |
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