Joe joined the Purple team in 2018 and supports our helpdesk, resolving any remote support enquiries submitted by our clients. In addition to being able to provide day-to day support for your business, Joe is customer focused and develops good solid relationships with new and existing customers.
Megan is our office manager and will help to schedule your site visit bookings, ensuring the right people and equipment turn up at the right time. She has extensive experience managing teams of IT engineers and also takes care of day-to-day accounts, purchasing and office administration to ensure everything runs smoothly.
Samuel is our first ever apprentice who joined us after achieving a successful haul of exam results in summer 2019. Sam is a valuable extra pair of hands onsite when we're conducting project and installation work. He also assists our helpdesk team by conducting initial investigations and gathering the necessary information required for a prompt and efficient resolution to your support requests.
Martyn joined us in March 2015 having worked for various large corporations such as Aviva, Apple and several major cyber security vendors. He was also trained by Apple at Infinite Loop in Cupertino prior to working at the Regent Street Apple Store in London, England.
Martyn's multi-platform skills in Microsoft Windows, Mac OS X & Linux, along with extensive networking experience and hands-on skills, make him a valuable onsite engineer and systems integrator.
Lochie joined us in 2018, working within the helpdesk team. Many of our clients will speak to Lochie as the first port of call for any remote support enquiries. He triages incoming calls and tickets to ensure your queries are resolved as quickly as possible.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our
Best technical support group I have ever dealt with.
Absolutely fantastic. Quickly remedied, and issue explained to me. Thank you.
As always: quick attendance, efficient and thorough
Dean was extremely helpful in setting up my new Apple computer. Also Dean is reliable, responsive and good to work with. I was impressed in December when Dean checked with me to see if I had the new computer. 10/10.
speedy response and all sorted now, thank you.
Quick response and great support as always, thank you!
so fast and excellent !
Thank you. - Excellent an helpful service, Dean. Francis
Once again I have received excellent and very fast response.
Thank you again!