Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Lochie dealt with the support ticket quickly and efficiently, very satisfied. Thank you
|Incredible support from Lochie over the last couple of days. Excellent help, super nice, and always available. THANK YOU
|Amazing support with quick response as always. Thanks
|Totally amazing !
|Unbelievably fast response. Thank you
|fabulous, from dean in toronto
|Excellent support and service as always!
|Cheers for the help Purple team. MFA is always a pain in the butt when transferring between IT Support providers, so thank you to all involved in getting us the access we need