Our engineers operate within approximately a 50 mile radius of our main hubs. Don’t hesitate to contact us if you are on the periphery of this area or indeed outside of it – we’ll be delighted to talk to you. If your project or requirements are of a suitable scope, we will absolutely be able to assist you.
In many cases the bulk of our installation work will be done onsite over the period of a few days, it is not uncommon for our engineers to travel and stay overnight locally to complete the work. Thereafter, much of the day-to-day support is handled remotely with routine maintenance and ongoing project work scheduled as required. Distance is rarely an issue.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Aug 6th | Matt H | Very quick resolution, thanks. |
| Jul 31st | peterga... | Got objective advice & price comparisons with recommendations for courses if action. All swift & courteous - building trust. Very good service |
| Jul 28th | Simon K | brilliant excution - as ever |
| Jul 24th | SCMS F | Issue resolved in a very efficient and effective manner |
| Jul 16th | Ros W | Quick and spot on! |
| Jul 8th | Roger F | Thanks Joe really helpful today , need to do a bit more self help but at least I have a bit of direction Roger |
| Jul 3rd | Sally & | Quick and efficient resolution - Thank you Lochie |
| Jul 2nd | Lindsay P | Thanks - all you need in one phone call. Reassurance you're not an idiot, quick fixing of glitches and totally professional service.... |
| Jul 2nd | Emily C | Quick and efficient service as always, thank you |
| Jun 18th | Alexandra N | As always, the team at Purple are knowledgeable, efficient and a pleasure to work with. |
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