At Purple, we are more than just an IT support company; we are a business committed to excellence, innovation, and the well-being of our employees and clients.
Our values guide everything we do, ensuring that we provide not only exceptional service to our clients but also a supportive and empowering environment for our team. Whether you are a potential client seeking reliable IT solutions or a professional looking for a fulfilling career, Purple is dedicated to meeting your needs and exceeding your expectations.
At Purple, we recognize the importance of maintaining a healthy work/life balance. We offer flexible working hours and remote working options to ensure our employees can thrive both professionally and personally.
We are deeply committed to the mental and physical health of our team. We offer a 4-day working week along with flexible hours and the ability to work from home to help reduce the stress of everyday life.
Alongside this, our doors are always open when a member of the team needs to talk.
Creating and maintaining a healthy work environment is at the core of our values. We believe that a positive and supportive workplace fosters productivity and satisfaction, and we are dedicated to nurturing this every day.
Transparency is key at Purple. We encourage open and honest communication between employees and management, fostering a culture of trust and mutual respect.
We empower our employees to innovate and experiment with new ideas. By providing an environment that encourages creativity and development, we help our team members grow and develop new systems that benefit our clients and our company.
Giving back to the community is important to us. We actively encourage our employees to get involved with local charities and organizations, fostering a sense of community and purpose beyond the workplace.
We value enthusiasm, ambition, and a can-do attitude. Our team is comprised of creative problem solvers who are eager to tackle new challenges and deliver exceptional service to our clients.
At Purple, we pride ourselves on providing customers with direct access to real people, not robots. Our personalized support ensures that every client receives the attention and care they deserve.
We invest in our employees’ futures by funding exams and training. We believe that continuous learning and development are crucial for both personal and professional growth.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Comments | |
|---|---|---|
| Aug 27th | I did have to wait but in the end it was very professional support, thank you. | |
| Aug 26th | Jack was fab as always, thank you. Response time was slower than usual though. | |
| Aug 26th | jacke is very patient and clear in his explanations | |
| Aug 21st | Brilliant service as always, thank you Jack | |
| Aug 21st | Jack is so incredibly brilliant to work with, super skilled and knowledgeable but also a great personality and builds real, strong relationships and connections | |
| Aug 20th | As always, Jack was quick and efficient - thank you! | |
| Aug 13th | Thank you for your support | |
| Aug 12th | Jack always has and continuous to be one of the most helpful resources within Purple for us. never disappoints and always solves our issues | |
| Aug 12th | I started working for MQ recently, I've had a few IT queries already, and the Purple team has been quick to respond, and very helpful and efficient too, thank you. | |
| Aug 11th | Responsive service. |
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