Case Study: Better Broadband For Your Business | IT Support
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Case Study: Better Broadband For Your Business

What to do when your slow, unreliable internet connection is affecting your business

  • Is your slow or unreliable business internet connection costing you time and money?
  • Does your business need a faster connection to accommodate more staff?
  • Do you need to share a connection between multiple buildings?
  • Is there a need for reliable WiFi for large events and meetings?

We have helped countless businesses improve their internet performance using a range of options, some of which you might not realise were possible.

Case 1: Rural Tourist Attraction

We were asked by a local tourist attraction in Exeter, Devon to provide an improved broadband infrastructure at the premises. Standard broadband was unreliable due to the age of the phone lines entering the premises and it was impractical to dig up a large driveway to run new cables. They also needed to be able to dial up (or down) the speed of the connection at certain times, to cater for conferences, weddings and other events which result in sudden spikes in visitor numbers and corresponding demand on the network. Furthermore, the connection needed to be shared between multiple separate buildings which were several hundred metres apart.

A wireless leased line was installed, delivering a variable-speed internet connection wirelessly to the premises. This was connected into the existing infrastructure, allowing the site to increase or decrease their internet speed to meet requirements.

Following that, a wireless point-to-point network was installed, connecting each of the individual buildings wirelessly. This allowed the local network cable infrastructure in each separate building to be wirelessly joined together without the need for digging interconnecting network cables into the ground. As such, the till system at the car park can now communicate with the server in the main office, despite being several hundred metres apart from each other.

Case 2: Growing Property Development Business in Rural Location

A property developer set up their new office in a managed office space near Bath. The internet connection supplied remained capped at 15Mbps, despite the staff numbers rapidly accelerating from 3 to 15 team members.

The available speed was no longer adequate for the demand on the network, so we installed a backup 4G mobile data connection, which offered an alternative internet connection with faster bandwidth at busy times. This reduced the time it took for the business to issue drawings, update their computers, and upload / share large media files with their contractors, customers and suppliers. It also serves as a backup internet connection, in case the primary internet connection (supplied by the managed offices) fails for any reason.


Case 3: Maximum Speeds For Video Production House

A video production company in Bristol has a large team of around 25 staff members working from their offices every day. Massive media files comprising hundreds of gigabytes are being processed and edited every day. Videos need to be uploaded multiple times for customer approval throughout the project, so the client needed the fastest available bandwidth for the lowest possible cost.

We deployed a router which was able to handle both a BT Infinity connection and a Virgin Fibre connection simultaneously, balancing the bandwidth between the two lines and intelligently offering more speed to devices which demanded it (such as computers tasked with uploading large video files).

The total bandwidth was approximately 300Mbps using two combined standard broadband services, costing little more than £80 a month in total – comparable speeds to a leased line, at a fraction of the cost. Furthermore, as the infrastructure for BT and Virgin is totally separate, an outage on one line is unlikely to affect the other. So this solution also acts as a backup, to keep the business running and online in the event of a service provider failure.

Case 4: 4G Rural Broadband

A client with a holiday home in France had good WiFi coverage but was struggling to get reliable internet speeds from their satellite connection. The typical satellite lag time was also very tedious.

We recommended installing an exterior 4G antenna with a special router attached to it, which was able to accept a French SIM card with a 200GB/month mobile data plan. The router connected to the 4G network, with 4G speeds routinely measured at over 10 times the satellite broadband speed at the premises. The router then shared this 4G link with the existing WiFi network, allowing all devices connected via the existing WiFi to benefit from the 4G speed, using the premises’ dedicated data plan.


If you’re battling with an internet connection which is holding back your business, contact us today to see how we can help.


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When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
May 15th Salaheddin A Thank you very much for the clear communication, the helpful information, and for being professionals, thank you.
May 14th Amanda H Lots of advice and help with my iPhone.
May 13th Matthew W Lochie's excellent! Thank you.
Apr 30th Steve B Prompt, helpful and back up and running. Thanks Dean!
Apr 24th Lee C Quick response and quick solution. Much appreciated
Apr 8th Kimberley W Made the migration from one laptop to another super simple and easy, with everything needed installed
Apr 4th Jeremy F Great customer service
Apr 3rd Laura J thanks for quick response Lochie!!
Mar 28th Maria D Thanks Jack, I appreciate your help. Maria
Mar 25th Luciano A Amazing support