A Better Class of IT Support
Tired of waiting hours for a reply to your IT issues?
Choose Purple and find out why we lead the way in response time, high quality support:
INDUSTRY-LEADING IT SUPPORT SERVICE
Our helpdesk process routinely delivers 95% of first responses within 1 hour. Customers are given a choice of Good or Bad after a request is solved and we recorded 100% positive feedback in January 2020.
Purple has been a member of the official Apple Consultants Network since its launch in the UK in 2010. Apple themselves use and recommend our services on a regular basis. Unlike traditional resellers, the certified Apple Consultants must not sell or profit from Apple hardware sales. This leaves us free to offer impartial advice.
Unlike many IT service providers, we support both Mac and Windows workstations, as well as Linux and the majority of peripheral device manufacturers. We believe it’s our responsibility to understand the whole market in order to make the best possible recommendations to you.
We have engineers located strategically across the South and South-West of England, ensuring we can provide local onsite coverage to clients throughout the region within 2 working hours in most cases.
YOUR INFO AT YOUR FINGERTIPS
Our industry-leading documentation system, IT Glue, gives you highly secure access to all the records, documentation and passwords we hold about your setup. From simple tasks like looking up a password (without needing to transmit it insecurely via email), to a complete ground-up disaster recovery, we put all your data directly in your hands and never hold anything to ransom.
Our team have a diverse range of expertise, backed by the best helpdesk and documentation systems on the market. Unlike sole traders or smaller businesses offering IT services, this translates into a much greater chance that Purple have seen a problem before, with knowledge on tap about how to fix it.
Often smaller IT businesses and sole traders undercut us on price. However they usually get caught out and are unable to be in two places at once. Our staffing levels are always maintained to ensure we can attend an onsite emergency. All the while we will maintain our 1-working-hour helpdesk response time.
UNIQUE INSIGHT FOR BUSINESS OWNERS
We’re not just about fixing IT problems. As an established and growing business ourselves, we understand the challenges you face. If you choose Purple as your IT support partner you’ll get access to our senior team. They can offer first-hand advice and consultancy to choose the right hardware, software and systems to improve and drive your own internal processes in your ever-changing business. Our consultancy services are backed by a wealth of collective real-world experience of what works best for your industry, company size and budget.