Why Choose Purple? - Purple Computing, Business IT Support
Country: UK CA

A Better Class of IT Support

Tired of waiting hours for a reply to your IT issues?

Choose Purple and find out why we lead the way in response time, and high-quality support, setting us apart from all other IT businesses.

 

INDUSTRY-LEADING IT SUPPORT SERVICE

Our helpdesk routinely delivers >95% of first responses within 1 hour. Customers are given a choice of Good or Bad after a request is solved and we rarely drop below 100% positive feedback. Just ask for our latest stats.

APPLE ACCREDITED

Purple has been a member of the official Apple Consultants Network since its launch in the UK in 2010. Apple themselves use and recommend our services on a regular basis. Unlike traditional resellers, the certified Apple Consultants must not sell or profit from Apple hardware sales. This leaves us free to offer impartial advice.

MULTI-PLATFORM

Unlike many IT service providers, we support both Mac and Windows workstations, as well as Linux and the majority of peripheral device manufacturers. We believe it’s our responsibility to understand the whole market in order to make the best possible recommendations to you.

LOCAL PRESENCE

We have engineers located strategically across the South and South-West of England, ensuring we can provide local onsite coverage to clients throughout the region within 2 working hours in most cases.

YOUR INFO AT YOUR FINGERTIPS

Our industry-leading documentation system, IT Glue, gives you highly secure access to all the records, documentation and passwords we hold about your setup. From simple tasks like looking up a password (without needing to transmit it insecurely via email), to a complete ground-up disaster recovery, we put all your data directly in your hands and never hold anything to ransom.

EXPERIENCED TEAM

Our team have a diverse range of expertise, backed by the best helpdesk and documentation systems on the market. Unlike sole traders or smaller businesses offering IT services, this translates into a much greater chance that Purple have seen a problem before, with knowledge on tap about how to fix it.

HIGH AVAILABILITY

Often smaller IT businesses and sole traders undercut us on price. However they usually get caught out and are unable to be in two places at once. Our staffing levels are always maintained to ensure we can attend an onsite emergency. All the while we will maintain our 1-working-hour helpdesk response time.

UNIQUE INSIGHT FOR BUSINESS OWNERS

We’re not just about fixing IT problems. As an established and growing business ourselves, we understand the challenges you face. If you choose Purple as your IT support partner you’ll get access to our senior team. They can offer first-hand advice and consultancy to choose the right hardware, software and systems to improve and drive your own internal processes in your ever-changing business. Our consultancy services are backed by a wealth of collective real-world experience of what works best for your industry, company size and budget.

Discover What Our Customers Have to Say

Hannah Whiteman
Hannah Whiteman
Wonderful Support. Very pleased with the customer service. Lochie was very fast and efficient when fixing my desktop. Super job. Highly recommend.
Mark Kitching
Mark Kitching
I'm new to the company, but in my limited dealings with Michael at Purple Computing I have been really impressed with his efficiency and professionalism. Great service!
Phil Ashley
Phil Ashley
Had a major problem with my mac and Purple could not have been more helpful. Quick response and sorted the issue right away. Couldn't recommend highly enough!
jeremy butcher
jeremy butcher
Quick and efficient tech support. Highly recommended.
Hugh Kelly
Hugh Kelly
Lochie helped me with a virus on my computer. Response was timely and clear. He went beyond expectation. Thank you
Britta Rudner
Britta Rudner
Always prompt and really helpful!!
MacAlister Elliott
MacAlister Elliott
Always prompt and efficient to any of our requests. Very helpful and nothing is too much trouble. Thank you
Jacqui Fogg
Jacqui Fogg
Excellent, fast response from Lochie again! Thanks for resolving.
Paul Acutt
Paul Acutt
Great support with the team going beyond to provide solutions
Lindsay Parson
Lindsay Parson
These guys are terrific! Minimal delay in following up panic contact...Consistent, professional, successful.

Better IT Support For Your Business

Give us a call to book a free, no obligation IT system review and consultation. You’ll soon see what you’re missing.

Learn About Our Services

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Jun 12th Simon D Great service - got the programme working A+
Jun 10th Helen W Alex was great - sorted all the issues and got me back up and running
Jun 6th Darlene F The support received from Jack today was above and beyond my satisfaction. Great work! Thank you! Have a lovely rest of this day. We appreciate YOU! :-)
Jun 6th Niamh O Thanks for the speedy response/ help
Jun 2nd Bill S I was totally locked out and out of my depth with office 365 and outlook. I tried everything. Dean fixed it, got me up and running, (and on a weekend no less) and I am supremely grateful. Your Toronto staff rules!
May 30th Andy W Awesome, super fast response as it was an urgent requirement, thank you guys
May 29th Mark H As ever a quick response and problem sorted ... thanks Lochie!
May 22nd Georgina H Great service, as always from Purple. Thanks guys!
May 15th Salaheddin A Thank you very much for the clear communication, the helpful information, and for being professionals, thank you.
May 14th Amanda H Lots of advice and help with my iPhone.