We understand that certain events and tasks demand on-site support to ensure efficient and effective resolution. Whether it’s a critical hardware failure or the installation of new equipment and infrastructure, our dedicated IT engineers are equipped to provide the necessary assistance. By offering reliable on-site support services, we empower businesses to minimise downtime, maximise productivity, and maintain smooth operation.
One of the key advantages of leveraging Purple’s on-site support is the ability to address complex technical issues that require physical intervention. In situations where remote troubleshooting falls short, our skilled technicians can promptly diagnose and resolve hardware failures, connectivity problems, or other issues that cannot be resolved remotely. This hands-on approach ensures that businesses experience minimal disruption and can quickly resume their normal operations.
By partnering with Purple Computing for on-site support, your business can enjoy peace of mind knowing that you have a dedicated team ready to deliver timely and effective solutions whenever and wherever they are needed.
If you’d like to learn more about why you should choose Purple for your IT support and finding out why we lead the way in response time, please click ‘Find Out More’.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Nov 30th | Mark J | Lochie was excellent! |
| Nov 27th | Caroline P | Absolutely first class support from Jack today. He was extremely patient and very knowledgeable and has resolved all my issues. Thank you so much for your time . |
| Nov 24th | Ann C | Fantastic Service again - my issue was resolved by Jack very quickly. Thank you ! Highly recommend Purple :) |
| Nov 22nd | Barry C | Awesome support. In this case it was a PICNIC problem, but very professional support despite the incapable customer..... |
| Nov 14th | Karen W | Thank you so much to Lochie for the quick response Have a great day Regards Karen |
| Nov 14th | Longcroft O | Fantastic as usual. |
| Nov 13th | Denise W | Lochie, Just to say how much I appreciate you and your great work! You are always so helpful, and both Janine and I know we can always rely on you to solve our head-scratching IT problems. |
| Nov 10th | Barry C | Very satisfied, super quick! |
| Nov 9th | Andy K | All very good and very efficient. Jack was superb. Many thanks |
| Nov 1st | Denene W | Thank you Dean for all you help and training. |
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