Our Values | Guiding Everything We Do
Country: UK CA

Guiding Everything We Do

At Purple, we are more than just an IT support company; we are a business committed to excellence, innovation, and the well-being of our employees and clients.

Our values guide everything we do, ensuring that we provide not only exceptional service to our clients but also a supportive and empowering environment for our team. Whether you are a potential client seeking reliable IT solutions or a professional looking for a fulfilling career, Purple is dedicated to meeting your needs and exceeding your expectations.

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Flexibility

At Purple, we recognise the importance of maintaining a healthy work/life balance. We offer flexible working hours and remote working options to ensure our employees can thrive both professionally and personally.

Passionate About Employee Well-being

We are deeply committed to the mental and physical health of our team. We offer a 4-day working week along with flexible hours and the ability to work from home to help reduce the stress of everyday life.

Alongside this, our doors are always open when a member of the team needs to talk.

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Healthy Work Environment

Creating and maintaining a healthy work environment is at the core of our values. We believe that a positive and supportive workplace fosters productivity and satisfaction, and we are dedicated to nurturing this every day.

Open and Honest Communication

Transparency is key at Purple. We encourage open and honest communication between employees and management, fostering a culture of trust and mutual respect.

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Empowerment and Innovation

We empower our employees to innovate and experiment with new ideas. By providing an environment that encourages creativity and development, we help our team members grow and develop new systems that benefit our clients and our company.

Community Engagement

Giving back to the community is important to us. We actively encourage our employees to get involved with local charities and organisations, fostering a sense of community and purpose beyond the workplace.

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Enthusiasm and Ambition

We value enthusiasm, ambition, and a can-do attitude. Our team is comprised of creative problem solvers who are eager to tackle new challenges and deliver exceptional service to our clients.

Real People, Real Support

At Purple, we pride ourselves on providing customers with direct access to real people, not robots. Our personalised support ensures that every client receives the attention and care they deserve.

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Professional Development

We invest in our employees’ futures by funding exams and training. We believe that continuous learning and development are crucial for both personal and professional growth.

Our Goal

Our personal goal is to have Purple recognised as one of the best companies to work for in the South West. We are committed to creating a workplace where our employees feel valued, supported, and motivated to achieve their best.

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A recent team outing to Studland Beach for a kayaking session.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Jul 18th Steve M The lady who answered the phone for my initial enquiry was very friendly & helpful. My request was turned around quickly & Lochie sent me over exactly what I needed. Very happy customer!
Jun 27th Carmen H Excellent thanks!
Jun 25th Jack T Lochie is a legend! Always helpful and resolves issues quickly!
Jun 12th Simon D Great service - got the programme working A+
Jun 10th Helen W Alex was great - sorted all the issues and got me back up and running
Jun 6th Darlene F The support received from Jack today was above and beyond my satisfaction. Great work! Thank you! Have a lovely rest of this day. We appreciate YOU! :-)
Jun 6th Niamh O Thanks for the speedy response/ help
Jun 2nd Bill S I was totally locked out and out of my depth with office 365 and outlook. I tried everything. Dean fixed it, got me up and running, (and on a weekend no less) and I am supremely grateful. Your Toronto staff rules!
May 30th Andy W Awesome, super fast response as it was an urgent requirement, thank you guys
May 29th Mark H As ever a quick response and problem sorted ... thanks Lochie!