System Audit | Onboarding | IT Glue
Country: UK CA

IT System Audit and Documentation

Computing and communications are vital for your organization, but the dynamic and complex nature of IT can make it challenging for decision-makers to ensure security, data integrity, and efficient internal processes.

Unlike many competitors, we invest in IT Glue, an industry-leading documentation platform. This software lets us define and connect all elements of your IT environment and streamline processes like staff onboarding and offboarding, ensuring consistent compliance and operational efficiency.

We understand the responsibility of safeguarding your data, and IT Glue’s SOC2 compliance ensures every action is logged, providing transparency. You retain access to your data, and we offer a downloadable PDF of your IT system and passwords for seamless transitions or disaster recovery, always respecting your data ownership.

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Onboarding and Support

In our pursuit of optimising our support services, we strongly recommend a comprehensive onboarding session for new customers before initiating our partnership. During this process, our skilled engineers will personally visit your premises, conducting an exhaustive inventory assessment, system audit, and password management exercise. This meticulous approach ensures that we can provide you with effective support right from the very beginning. Subsequently, we provide you with access to this invaluable data within the IT Glue platform. If deemed appropriate, we can also grant restricted access to specific data for designated members of your organisation, further enhancing collaboration and efficiency.

What Do We Record?

Every time we interact or assist with your IT systems, we will ensure our documentation is updated with the relevant information, passwords, account details or processes to action your request even more smoothly next time. You can even refer to the documentation yourself, to remind yourself of a password or a process that we have logged for you. We record all of the following where applicable and much more:

  • Photos
  • Remote working process
  • Staff details
  • Network diagrams
  • Microsoft 365/Google config
  • Devices
  • Email service details
  • Device configuration backups
  • Domain names
  • Shared file permissions
  • 3rd party supplier details
  • Account and device passwords
  • Onboarding and offboarding process
  • Wi-Fi configuration
  • Internet service details
  • Software configurations
  • Phone service configurations
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Does our System Audit and Onboarding service sound right for you?

If you are interested in System Audit and Onboarding for your business, contact one of our experienced IT support team today to discuss how we can help you.

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Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Jun 12th Simon D Great service - got the programme working A+
Jun 10th Helen W Alex was great - sorted all the issues and got me back up and running
Jun 6th Darlene F The support received from Jack today was above and beyond my satisfaction. Great work! Thank you! Have a lovely rest of this day. We appreciate YOU! :-)
Jun 6th Niamh O Thanks for the speedy response/ help
Jun 2nd Bill S I was totally locked out and out of my depth with office 365 and outlook. I tried everything. Dean fixed it, got me up and running, (and on a weekend no less) and I am supremely grateful. Your Toronto staff rules!
May 30th Andy W Awesome, super fast response as it was an urgent requirement, thank you guys
May 29th Mark H As ever a quick response and problem sorted ... thanks Lochie!
May 22nd Georgina H Great service, as always from Purple. Thanks guys!
May 15th Salaheddin A Thank you very much for the clear communication, the helpful information, and for being professionals, thank you.
May 14th Amanda H Lots of advice and help with my iPhone.