Computing and communications are vital for your organization, but the dynamic and complex nature of IT can make it challenging for decision-makers to ensure security, data integrity, and efficient internal processes.
Unlike many competitors, we invest in IT Glue, an industry-leading documentation platform. This software lets us define and connect all elements of your IT environment and streamline processes like staff onboarding and offboarding, ensuring consistent compliance and operational efficiency.
We understand the responsibility of safeguarding your data, and IT Glue’s SOC2 compliance ensures every action is logged, providing transparency. You retain access to your data, and we offer a downloadable PDF of your IT system and passwords for seamless transitions or disaster recovery, always respecting your data ownership.
In our pursuit of optimising our support services, we strongly recommend a comprehensive onboarding session for new customers before initiating our partnership. During this process, our skilled engineers will personally visit your premises, conducting an exhaustive inventory assessment, system audit, and password management exercise. This meticulous approach ensures that we can provide you with effective support right from the very beginning. Subsequently, we provide you with access to this invaluable data within the IT Glue platform. If deemed appropriate, we can also grant restricted access to specific data for designated members of your organisation, further enhancing collaboration and efficiency.
Every time we interact or assist with your IT systems, we will ensure our documentation is updated with the relevant information, passwords, account details or processes to action your request even more smoothly next time. You can even refer to the documentation yourself, to remind yourself of a password or a process that we have logged for you. We record all of the following where applicable and much more:
If you are interested in System Audit and Onboarding for your business, contact one of our experienced IT support team today to discuss how we can help you.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Comments | |
|---|---|---|
| Sep 15th | Jack and Diogo were very supportive and tried a few methods to solve the issues on my macbook. Gabi was also very supportive and resolved the issue with my macbook. | |
| Sep 11th | Super quick which was greatly appreciated given the time pressure, thank you. | |
| Sep 10th | It took too long to get it sorted. Phillip was the one who fixed the issue. Thank you. | |
| Sep 8th | Chris was fantastic | |
| Sep 4th | Issue was rectified quickly and the person who helped me politely and gave me great confidence | |
| Sep 4th | Jack sorted in no time. Thank you Jack! | |
| Sep 4th | Jack was fast straight to the point and he solved everything. | |
| Sep 2nd | Jack is always awesome!! Always solves the issue and goes above and beyond to sort the problem out. Can't fault! | |
| Aug 27th | I did have to wait but in the end it was very professional support, thank you. | |
| Aug 26th | Jack was fab as always, thank you. Response time was slower than usual though. |
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