Shared Mailboxes - Adding To Outlook 2016 / 2019 (Windows)
Red Mailboxes. Adding shared mailboxes to Microsoft Outlook 2016

Shared Mailboxes – Adding To Outlook 2016 / 2019 (Windows)


Introduction

This document describes how to add an Exchange Online Shared Mailbox to Office 2016 for Windows.

Method

Open A Shared Mailbox 

  1. Ensure Outlook is the active application
  2. Click File > Account Settings > Account Settings
  3. On the Email tab in the list, select the Exchange account, click Change, and then click More Settings
  4. On the Advanced tab, under Open these additional mailboxes, click Add, and then type the name of the Shared Mailbox you wish to add

Opening A Colleague’s Mailbox

The exact same steps as above will allow you to add another user’s mailbox if you have been granted permission to do so.

Sources

Internal Document

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our page.

Date Name Comments
Sep 20th Lynn H great service as always. many thanks
Sep 14th Longcroft O Thanks so much Jack, all sorted.
Sep 14th Longcroft O Fantastic as usual, thank you Lochie.
Sep 14th Amanda H I hope the problem is solved. Sorry not to have been able to find another example of what went wrong. Definitely I can now get at the word document I was being blocked from. So, thanks for your prompt effective treatment!
Sep 13th Nigel B Very practical and quick advice that made resolving the issue very efficient
Sep 6th Alexandra O Very quick and solved the problem easily, thank you Jack.
Sep 5th Chris S another one solved....
Aug 23rd Adina I Brilliant, thank you very much!
Aug 23rd Catherine E Excellent
Aug 22nd Graham R Excellent, as always. Thanks very much!