Word (Office 2011) Crashes in File > Open Dialog with Dropbox
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Word (Office 2011) Crashes in File > Open Dialog with Dropbox


Are you finding that Microsoft Word crashes when using Dropbox?

There appears to be an issue that has been introduced with v72.4.136 of Dropbox, which causes Word 2011 to crash when attempting to browse Dropbox using File > Open or File > Save dialogs.

It works perfectly normally when you use a regular Finder window to browse and open the files from Dropbox.

It may be necessary to work around saving issues by saving to desktop and then manually re-filing into Dropbox.

Long-term solution has to be upgrading to v2016 as v2011 is increasingly outdated.

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Date Name Comments
Jun 18th Val W brilliant thank you
Jun 15th Caroline W Speedy, thank you
Jun 14th Lynn H Dean worked really hard on this one. Very taxing. Really appreciate the time spent to get us up and running. Many thanks.
Jun 14th Lynn H Dean worked really hard today but we have a successful result. Many thanks
Jun 11th Karen W Thank you so much Michael Have a great weekend Kind regards Karen
Jun 10th Sally & Thanks again!!
Jun 10th Amanda H Very pleased with your sorting out a difficult problem. I'd love to know how it happened - and still suspect malware. Thanks very much -- and Purple for being there. Amanda
Jun 10th Frances J As usual, quick to respond to my request and sorted it within minutes! Cheers Lochie!
Jun 9th Sally & Thank you - quick as ever
May 28th Lynn H Really great professional service . Updates seem to have run very smoothly. Thank you