Word (Office 2011) Crashes in File > Open Dialog with Dropbox
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Word (Office 2011) Crashes in File > Open Dialog with Dropbox


Are you finding that Microsoft Word crashes when using Dropbox?

There appears to be an issue that has been introduced with v72.4.136 of Dropbox, which causes Word 2011 to crash when attempting to browse Dropbox using File > Open or File > Save dialogs.

It works perfectly normally when you use a regular Finder window to browse and open the files from Dropbox.

It may be necessary to work around saving issues by saving to desktop and then manually re-filing into Dropbox.

Long-term solution has to be upgrading to v2016 as v2011 is increasingly outdated.

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Date Name Comments
Mar 30th Ed P The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.
Mar 29th Garry H Issue sorted very quickly and efficiently
Mar 28th Sally T I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out
Mar 24th Esther W Jack was excellent!
Mar 23rd Aimee M Hi Dean was brilliant very patient and helpful. The problem is now resolved.
Mar 23rd Lorna S Fast, great!
Mar 23rd Craig L Good service as per usual.
Mar 22nd Caroline W Extremely quick response, friendly and helpful! Thanks so much!
Mar 21st Mark H Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple
Mar 21st Sally T Really fast reassuring service - thank you