Word (Office 2011) Crashes in File > Open Dialog with Dropbox
Dropbox Logo featured on a white cube included on tech how to article - Microsoft Word crashes with Dropbox

Word (Office 2011) Crashes in File > Open Dialog with Dropbox


Are you finding that Microsoft Word crashes when using Dropbox?

There appears to be an issue that has been introduced with v72.4.136 of Dropbox, which causes Word 2011 to crash when attempting to browse Dropbox using File > Open or File > Save dialogs.

It works perfectly normally when you use a regular Finder window to browse and open the files from Dropbox.

It may be necessary to work around saving issues by saving to desktop and then manually re-filing into Dropbox.

Long-term solution has to be upgrading to v2016 as v2011 is increasingly outdated.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our page.

Date Name Comments
Aug 15th Andrew A As said before Lochie gives me clear and accurate replies, which I can follow. A top shelf service from him on every occasion.
Aug 12th Caroline C Thanks so much for your help: that's fantastic! Have a great weekend. All my best, Caroline
Aug 12th Mark H Called me bang on time, polite as always, listened to problem, instructed me in layman's terms on what to do and problem sorted in no time. Thanks you guys, you take any IT stress away. CHEERS!
Aug 9th Lorna M Thank you for all of your help today
Aug 4th Andrew A Efficient and to the point answers.
Jul 29th Lorna M Thank you once again Michael for all your help today and for getting the issue sorted so quickly!
Jul 28th Matt W Michael did a brilliant job as always! Many thanks for the help!
Jul 22nd Kevin E Excellent support received on site in a considerate and understanding manner. Michael Tanner was prepared to 'go the extra mile' to ensure all tasks were successfully completed. Minimum disruption to the daily operation of the company which was appreciated.
Jul 20th Lorna M Thank you for all your help today Michael :)
Jul 13th Christoper G Dean has been really helpful and patient with our request.