Problems Installing Microsoft Office 365 Suite / Project
Country: UK
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Problems Installing Microsoft Office 365 Suite / Project


Are you having problems installing Microsoft Office 365?

Here’s our easy to follow troubleshooting guide showing top tips and fixes.

1. Manually Remove Any Preinstalled Office BundlesFollow the steps here:
  • Remove Office using the Add/Remove Programs dialog in Windows
  • Optionally use the Microsoft Easy Fix tool (see attached file Office Removal Tool.diagcab) or download from the above link

(5 minutes)

 

2. Uninstall the My Office Bundle

  • Search for the “Add or Remove Programs” control panel
  • If present, select and uninstall the “My Office” entity which seems to be often pre-installed on new PCs

(2 minutes)

 

3. Try Again

  • Ensure the device has a reasonable internet connection ideally 10Mbps+ download
  • Log into portal.office365.com using an account with a valid Office 365 licence
  • Follow the links to download desktop apps
  • Follow instructions to install, it should take no longer than about 30 minutes

(30 minutes)

 

4. Download and Use The Offline Installer

See the instructions here:

https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#OfficePlans=signinorgid

Deployment tool is linked to this document; the instructions are a little imprecise, you need to run the EXE file and then extract the files into C:\ODT – if that folder does not exist you need to create it.

The XML file you are instructed to make in Notepad is also linked to this document; note that this will download the English version of the Office 365 Suite Business Retail suite and the XML may need changing if you have different requirements. This is suitable for any Office suite licenced on an Office 365 Business or Business Premium subscription.

It takes about 30 minutes to download the full suite. The command prompt window shows no progress indicator and simply disappears when the download is complete.

After the download is complete you need to trigger the install via the command line / Run dialog, there is no EXE file in the downloaded bundle. This is all shown in the above linked instructions.

(30 minutes)

 

Total Duration: 67 minutes
If you are still experiencing problems installing Microsoft Office 365, then please get in contact with us.

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Date Name Comments
Mar 30th Ed P The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.
Mar 29th Garry H Issue sorted very quickly and efficiently
Mar 28th Sally T I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out
Mar 24th Esther W Jack was excellent!
Mar 23rd Aimee M Hi Dean was brilliant very patient and helpful. The problem is now resolved.
Mar 23rd Lorna S Fast, great!
Mar 23rd Craig L Good service as per usual.
Mar 22nd Caroline W Extremely quick response, friendly and helpful! Thanks so much!
Mar 21st Mark H Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple
Mar 21st Sally T Really fast reassuring service - thank you