Problems Installing Microsoft Office 365 Suite / Project
Country: UK
Apple MacBook Pro showing Microsoft Office 365 home screen representing Purple | Certified Apple IT Support's tech how to guide.

Problems Installing Microsoft Office 365 Suite / Project


Are you having problems installing Microsoft Office 365?

Here’s our easy to follow troubleshooting guide showing top tips and fixes.

1. 
Manually Remove Any Preinstalled Office BundlesFollow the steps here:
  • Remove Office using the Add/Remove Programs dialog in Windows
  • Optionally use the Microsoft Easy Fix tool (see attached file Office Removal Tool.diagcab) or download from the above link

(5 minutes)

 

2. Uninstall the My Office Bundle

  • Search for the “Add or Remove Programs” control panel
  • If present, select and uninstall the “My Office” entity which seems to be often pre-installed on new PCs

(2 minutes)

 

3. Try Again

  • Ensure the device has a reasonable internet connection ideally 10Mbps+ download
  • Log into portal.office365.com using an account with a valid Office 365 licence
  • Follow the links to download desktop apps
  • Follow instructions to install, it should take no longer than about 30 minutes

(30 minutes)

 

4. Download and Use The Offline Installer

See the instructions here:

https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#OfficePlans=signinorgid

Deployment tool is linked to this document; the instructions are a little imprecise, you need to run the EXE file and then extract the files into C:\ODT – if that folder does not exist you need to create it.

The XML file you are instructed to make in Notepad is also linked to this document; note that this will download the English version of the Office 365 Suite Business Retail suite and the XML may need changing if you have different requirements. This is suitable for any Office suite licenced on an Office 365 Business or Business Premium subscription.

It takes about 30 minutes to download the full suite. The command prompt window shows no progress indicator and simply disappears when the download is complete.

After the download is complete you need to trigger the install via the command line / Run dialog, there is no EXE file in the downloaded bundle. This is all shown in the above linked instructions.

(30 minutes)

 

Total Duration: 67 minutes
If you are still experiencing problems installing Microsoft Office 365, then please get in contact with us.

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Date Name Comments
Nov 24th Andy K Exceptional service as always from the whole team, thank you Megan, Dean, Michael and Lochie : ) Many thanks, Chris and Andy
Nov 23rd Will Lochie, as always, was friendly, professional and fixed the problem (which was a dodgy virgin connection)
Nov 21st Walter O Purple Computing is our go too computer consultant. Competent, responsive, and focused on fixing our challenges permanently. I could not recommend Dean and his team more highly. They function as our IT department at a fraction of the cost.
Nov 20th Yvonne C Thanks Dean I didn’t expect such a prompt reply on a Sunday.! Much appreciated
Nov 18th Nigel T - well done James, great speedy service...
Nov 17th Sabira S very thorough and just one thing missed, which was fixed within 2 minutes of mentioning by email, top score...
Nov 15th Mark K Quick response that answered my question!
Nov 11th Leah E My issue was dealt with quickly and efficiently. I can't fault the service.
Nov 10th Ceri C Excellent service as always
Nov 7th Karen W Thank you Lochie for responding so quickly today Kindest regards Karen Book Keeper Space Kitchens & Bathrooms Ltd