Problems Installing Microsoft Office 365 Suite / Project
Country: UK
Apple MacBook Pro showing Microsoft Office 365 home screen representing Purple | Certified Apple IT Support's tech how to guide.

Problems Installing Microsoft Office 365 Suite / Project


Are you having problems installing Microsoft Office 365?

Here’s our easy to follow troubleshooting guide showing top tips and fixes.

1. 
Manually Remove Any Preinstalled Office BundlesFollow the steps here:
  • Remove Office using the Add/Remove Programs dialog in Windows
  • Optionally use the Microsoft Easy Fix tool (see attached file Office Removal Tool.diagcab) or download from the above link

(5 minutes)

 

2. Uninstall the My Office Bundle

  • Search for the “Add or Remove Programs” control panel
  • If present, select and uninstall the “My Office” entity which seems to be often pre-installed on new PCs

(2 minutes)

 

3. Try Again

  • Ensure the device has a reasonable internet connection ideally 10Mbps+ download
  • Log into portal.office365.com using an account with a valid Office 365 licence
  • Follow the links to download desktop apps
  • Follow instructions to install, it should take no longer than about 30 minutes

(30 minutes)

 

4. Download and Use The Offline Installer

See the instructions here:

https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#OfficePlans=signinorgid

Deployment tool is linked to this document; the instructions are a little imprecise, you need to run the EXE file and then extract the files into C:\ODT – if that folder does not exist you need to create it.

The XML file you are instructed to make in Notepad is also linked to this document; note that this will download the English version of the Office 365 Suite Business Retail suite and the XML may need changing if you have different requirements. This is suitable for any Office suite licenced on an Office 365 Business or Business Premium subscription.

It takes about 30 minutes to download the full suite. The command prompt window shows no progress indicator and simply disappears when the download is complete.

After the download is complete you need to trigger the install via the command line / Run dialog, there is no EXE file in the downloaded bundle. This is all shown in the above linked instructions.

(30 minutes)

 

Total Duration: 67 minutes
If you are still experiencing problems installing Microsoft Office 365, then please get in contact with us.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Jun 18th Val W brilliant thank you
Jun 15th Caroline W Speedy, thank you
Jun 14th Lynn H Dean worked really hard on this one. Very taxing. Really appreciate the time spent to get us up and running. Many thanks.
Jun 14th Lynn H Dean worked really hard today but we have a successful result. Many thanks
Jun 11th Karen W Thank you so much Michael Have a great weekend Kind regards Karen
Jun 10th Sally & Thanks again!!
Jun 10th Amanda H Very pleased with your sorting out a difficult problem. I'd love to know how it happened - and still suspect malware. Thanks very much -- and Purple for being there. Amanda
Jun 10th Frances J As usual, quick to respond to my request and sorted it within minutes! Cheers Lochie!
Jun 9th Sally & Thank you - quick as ever
May 28th Lynn H Really great professional service . Updates seem to have run very smoothly. Thank you