Problems Installing Microsoft Office 365 Suite / Project
Country: UK
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Problems Installing Microsoft Office 365 Suite / Project


Are you having problems installing Microsoft Office 365?

Here’s our easy to follow troubleshooting guide showing top tips and fixes.

1. Manually Remove Any Preinstalled Office BundlesFollow the steps here:
  • Remove Office using the Add/Remove Programs dialog in Windows
  • Optionally use the Microsoft Easy Fix tool (see attached file Office Removal Tool.diagcab) or download from the above link

(5 minutes)

 

2. Uninstall the My Office Bundle

  • Search for the “Add or Remove Programs” control panel
  • If present, select and uninstall the “My Office” entity which seems to be often pre-installed on new PCs

(2 minutes)

 

3. Try Again

  • Ensure the device has a reasonable internet connection ideally 10Mbps+ download
  • Log into portal.office365.com using an account with a valid Office 365 licence
  • Follow the links to download desktop apps
  • Follow instructions to install, it should take no longer than about 30 minutes

(30 minutes)

 

4. Download and Use The Offline Installer

See the instructions here:

https://support.office.com/en-us/article/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#OfficePlans=signinorgid

Deployment tool is linked to this document; the instructions are a little imprecise, you need to run the EXE file and then extract the files into C:\ODT – if that folder does not exist you need to create it.

The XML file you are instructed to make in Notepad is also linked to this document; note that this will download the English version of the Office 365 Suite Business Retail suite and the XML may need changing if you have different requirements. This is suitable for any Office suite licenced on an Office 365 Business or Business Premium subscription.

It takes about 30 minutes to download the full suite. The command prompt window shows no progress indicator and simply disappears when the download is complete.

After the download is complete you need to trigger the install via the command line / Run dialog, there is no EXE file in the downloaded bundle. This is all shown in the above linked instructions.

(30 minutes)

 

Total Duration: 67 minutes
If you are still experiencing problems installing Microsoft Office 365, then please get in contact with us.

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Date Name Comments
Sep 20th Lynn H great service as always. many thanks
Sep 14th Longcroft O Thanks so much Jack, all sorted.
Sep 14th Longcroft O Fantastic as usual, thank you Lochie.
Sep 14th Amanda H I hope the problem is solved. Sorry not to have been able to find another example of what went wrong. Definitely I can now get at the word document I was being blocked from. So, thanks for your prompt effective treatment!
Sep 13th Nigel B Very practical and quick advice that made resolving the issue very efficient
Sep 6th Alexandra O Very quick and solved the problem easily, thank you Jack.
Sep 5th Chris S another one solved....
Aug 23rd Adina I Brilliant, thank you very much!
Aug 23rd Catherine E Excellent
Aug 22nd Graham R Excellent, as always. Thanks very much!