How To: Find The Canon MFP Printer Hidden Service Mode Menu

Canon MFPs (multifunction printers) are commonly found in many businesses, often they are leased from a print supplier over a period of years. Certain functions are not possible via the on-screen menus unless you know the secret ‘service menu’ combination.

1. Press and release the “User Mode” or ” * ” (asterisk) key on your Canon’s keypad.

2. Press and hold the “2” and “8” keys simultaneously. Hold the keys for at least one second.

3. Press and release “User Mode” to enter the service mode. A “1” will appear on the control panel to indicate success.

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Date	Name	Comments
Mar 30th	Ed P	The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.
Mar 29th	Garry H	Issue sorted very quickly and efficiently
Mar 28th	Sally T	I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out
Mar 24th	Esther W	Jack was excellent!
Mar 23rd	Aimee M	Hi Dean was brilliant very patient and helpful. The problem is now resolved.
Mar 23rd	Lorna S	Fast, great!
Mar 23rd	Craig L	Good service as per usual.
Mar 22nd	Caroline W	Extremely quick response, friendly and helpful! Thanks so much!
Mar 21st	Mark H	Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple
Mar 21st	Sally T	Really fast reassuring service - thank you

Date

Name

Comments

Mar 30th

Ed P

The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.

Mar 29th

Garry H

Issue sorted very quickly and efficiently

Mar 28th

Sally T

I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out

Mar 24th

Esther W

Jack was excellent!

Mar 23rd

Aimee M

Hi Dean was brilliant very patient and helpful. The problem is now resolved.

Mar 23rd

Lorna S

Fast, great!

Mar 23rd

Craig L

Good service as per usual.

Mar 22nd

Caroline W

Extremely quick response, friendly and helpful! Thanks so much!

Mar 21st

Mark H

Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple

Mar 21st

Sally T

Really fast reassuring service - thank you