How to add Exchange Online (Office 365) accounts to an iPhone or iPad
Apple iPad featuring Microsoft Exchange icon.

How to add Exchange Online (Office 365) accounts to an iPhone or iPad


Introduction

This document describes how to add an Exchange Online (Office 365) email account to Outlook or the built-in Mail App on an iPhone or iPad.

Method

Adding an email account to Outlook App

  1. First of all, you will need to install Outlook from the App Store.
  2. Open “Outlook” once installed.
  3. Enter the email address you wish to add
  4. Enter the corresponding password for the email address you are setting up
  5. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted

Adding an email account to the Mail App

Since Mail comes pre-installed on the iPhone and iPad we won’t need to download anything from the App Store.

  1. Open “Settings”
  2. Tap “Passwords & Accounts”
  3. Under the Accounts section, press “Add Account”
  4. Select “Microsoft Exchange”
  5. Enter the email address you wish to set up
  6. Tap “Sign in” when given the choice (avoid Configure Manually as it should not be necessary)
  7. Enter the corresponding password for the email address you are adding
  8. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted
  9. Choose which elements of the account you would like to use then press “Save” – if unsure, leave all switches “ON”

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our page.

Date Name Comments
Apr 15th Roger F Dean, big thanks , brilliant as always
Apr 14th Richard P Great Michael, thanks for such a prompt response.
Apr 13th Barbara M Dean is extremely knowledgeable, efficient and pleasant with his assistance and puts me completely at ease.
Mar 30th Geoffrey D very speedy!
Mar 30th Simon D You guys keep the process so simple and rewarding. Both Michael and Lochie have done exactly what I asked for and have talked me through what would have been, for me, a very difficult problem. You guys made it feel easy - but in a good way (apart from the reference to Michael's Dad!). Thank you so much. Simon
Mar 26th Sean K Support provided by Michael and James was excellent! Would highly recommend Purple Computing.
Mar 17th Stephanie N Amazingly fast response, and the issue was sorted within 30 minutes. Thank you Dean
Mar 12th Steve R Michael was very efficient in adding the new mailbox
Mar 3rd Natasha G Brilliant, knowledgeable and super-fast service as always. Thank you!
Feb 25th Longcroft O Sorted in no time as usual, thanks Lochie