How to add Exchange Online (Office 365) accounts to an iPhone or iPad
Apple iPad featuring Microsoft Exchange icon. Purple | Certified Apple IT Support guide describing how to add Exchange to iPhone and iPad.

How to add Exchange Online (Office 365) accounts to an iPhone or iPad


Introduction

This document describes how to add an Exchange Online (Office 365) email account to Outlook or the built-in Mail App on an iPhone or iPad.

Method

Adding an email account to Outlook App

  1. First of all, you will need to install Outlook from the App Store.
  2. Open “Outlook” once installed.
  3. Enter the email address you wish to add
  4. Enter the corresponding password for the email address you are setting up
  5. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted

Adding an email account to the Mail App

Since Mail comes pre-installed on the iPhone and iPad we won’t need to download anything from the App Store.

  1. Open “Settings”
  2. Tap “Passwords & Accounts”
  3. Under the Accounts section, press “Add Account”
  4. Select “Microsoft Exchange”
  5. Enter the email address you wish to set up
  6. Tap “Sign in” when given the choice (avoid Configure Manually as it should not be necessary)
  7. Enter the corresponding password for the email address you are adding
  8. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted
  9. Choose which elements of the account you would like to use then press “Save” – if unsure, leave all switches “ON”

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Date Name Comments
Oct 30th Will J James was really good, he solved and fixed our contacts problem, will definitely use again as I am sure we will find more problems we need help with. Many thanks
Oct 29th Carlos M Great customer service.
Oct 27th Longcroft O Brilliant as usual, sorted in no time at all.
Oct 26th Jabez M dean superb as always..
Oct 21st Chris S Thanks Dean
Sep 29th Nick G Excellent thanks for being flexible when we were mucked about by the electricians. Nick
Sep 22nd Alastair B Dean, sorted out the outstanding aspects of my e-mail verification update swiftly, courteously and competently - with a good sense of humour
Sep 22nd Pedro M Very quick response. Willing to sort the problem themselves via TeamViewer if needed there and then.
Sep 15th Simon K very good - great support
Sep 14th Sally & Made lots of sense - thank you