Add Exchange Online (Office 365) accounts to iPhone or iPad
Apple iPad featuring Microsoft Exchange icon.

How to add Exchange Online (Office 365) accounts to an iPhone or iPad


Introduction

This document describes how to add an Exchange Online (Office 365) email account to Outlook or the built-in Mail App on an iPhone or iPad.

Method

Adding an email account to Outlook App

  1. First of all, you will need to install Outlook from the App Store.
  2. Open “Outlook” once installed.
  3. Enter the email address you wish to add
  4. Enter the corresponding password for the email address you are setting up
  5. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted

Adding an email account to the Mail App

Since Mail comes pre-installed on the iPhone and iPad we won’t need to download anything from the App Store.

  1. Open “Settings”
  2. Tap “Passwords & Accounts”
  3. Under the Accounts section, press “Add Account”
  4. Select “Microsoft Exchange”
  5. Enter the email address you wish to set up
  6. Tap “Sign in” when given the choice (avoid Configure Manually as it should not be necessary)
  7. Enter the corresponding password for the email address you are adding
  8. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted
  9. Choose which elements of the account you would like to use then press “Save” – if unsure, leave all switches “ON”

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our page.

Date Name Comments
Sep 20th Lynn H great service as always. many thanks
Sep 14th Longcroft O Thanks so much Jack, all sorted.
Sep 14th Longcroft O Fantastic as usual, thank you Lochie.
Sep 14th Amanda H I hope the problem is solved. Sorry not to have been able to find another example of what went wrong. Definitely I can now get at the word document I was being blocked from. So, thanks for your prompt effective treatment!
Sep 13th Nigel B Very practical and quick advice that made resolving the issue very efficient
Sep 6th Alexandra O Very quick and solved the problem easily, thank you Jack.
Sep 5th Chris S another one solved....
Aug 23rd Adina I Brilliant, thank you very much!
Aug 23rd Catherine E Excellent
Aug 22nd Graham R Excellent, as always. Thanks very much!