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How to add Exchange Online (Office 365) accounts to an iPhone or iPad

Tech How-To How to add Exchange Online (Office 365) accounts to an iPhone or iPad
By Samuel Watts | Posted in Office 365, Tech How-To

Introduction

This document describes how to add an Exchange Online (Office 365) email account to Outlook or the built-in Mail App on an iPhone or iPad.

Method

Adding an email account to Outlook App

  1. First of all, you will need to install Outlook from the App Store.
  2. Open “Outlook” once installed.
  3. Enter the email address you wish to add
  4. Enter the corresponding password for the email address you are setting up
  5. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted

Adding an email account to the Mail App

Since Mail comes pre-installed on the iPhone and iPad we won’t need to download anything from the App Store.

  1. Open “Settings”
  2. Tap “Passwords & Accounts”
  3. Under the Accounts section, press “Add Account”
  4. Select “Microsoft Exchange”
  5. Enter the email address you wish to set up
  6. Tap “Sign in” when given the choice (avoid Configure Manually as it should not be necessary)
  7. Enter the corresponding password for the email address you are adding
  8. All settings should be detected automatically – if you have 2-factor authentication set up then you may also need to enter a one-time passcode when prompted
  9. Choose which elements of the account you would like to use then press “Save” – if unsure, leave all switches “ON”

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Dec 3rd Simon D Always quick and successful. Thanks.
Nov 22nd James A James Did a great job getting me back up and running. Thanks
Nov 21st Tracy N Very quick response and early resolution. Thank you
Nov 21st Justin Superb response, fast and effective as always, many thanks James!
Nov 19th Mathias D My issues was treated very quickly. Very pleased with the service.
Nov 13th Sue T Excellent service and very prompt.
Nov 13th Craig B The quality of support recieved was fantastic again, They got back to me in good time, I have spoken to a couple of different people in the company and I must say the communication is great within the company. Thanks again James Hart for a brilliant set up.
Nov 11th george.... Prompt, polite and gave us confidence. Thanks
Nov 6th Darryl A Good job. Thanks
Oct 25th Debbie H Always helpful