Outsource Your IT Department

Are you missing an IT department?

If you’re spending valuable time troubleshooting your own computers, devices and networking. Purple’s Business IT Helpdesk service is here to help.

Your computers and network are the backbone of your business and its productivity.

Many growing businesses cannot justify a dedicated member of staff to manage the IT systems. Too often, the most IT-savvy member of staff becomes the de-facto IT department. Their productivity suffers and the system as a whole becomes neglected and increasingly problematic.

Choose Purple as the IT department for your business, at a fraction of the cost of dedicated staff. Enjoy the benefit of a whole team of experts with a huge amount of diverse experience. Partner with us and get the best advice and the fastest response times.

Get back to doing what you do well and leave the business IT helpdesk to us. You won’t regret it.

Not Getting The Help You Need?

Tell us about the challenges you’re facing and find out how we do things differently. We promise there will be no obligation and no hard sell.

Apple IT Support.

Industry-Leading Response Times

Our stats speak for themselves. A real-life IT engineer will get back to you within 1 working hour, every time.

It’s our mission to redefine what makes a great IT support helpdesk.

We routinely deliver high quality responses to your technology problems in minutes, rather than hours or days.

We promise you will always receive a constructive, considered reply with every interaction. No delays, no untrained triage staff wasting your time. Just quality engineers and pragmatic, experienced guidance.

We think our business IT helpdesk is one of the best in the industry. Are you struggling to get the help you need, when you need it? Why not try us and find out for yourself.

Questions? See our FAQs

For information about our services, prices and the finer details about how Purple delivers business IT support, see our FAQs section.

How We Do It

Purple use Zendesk to manage, prioritise and communicate about your support requests.

All requests reach our Zendesk system, which our whole team can see and collaborate on in real-time.

This leads to great response times, consistent and effective communication across our whole team. This is in addition to full accountability and traceability of every support issue.

zendesk

Could It Work For You?

Several clients deployed Zendesk after experiencing it via our helpdesk.

It’s perfect for delivering customer support for your own products or services, as well as processing sales orders, queries and returns in retail environments. Find out more by getting in touch.

Other Services

Explore our other services.

We offer consultancy for improving your business workflow. This is in addition to IT project management such as new system deployments, wireless / wired networking and office moves.

installation

IT Project Management

Ensuring your business continues to function during times of upheaval such as office moves, downsizing, growth or substantial changes to your IT systems.

consultancy

Business IT Consultancy

IT Consultancy for Businesses on Apple Mac, iPad & iPhone

maintenance

Maintenance & Upgrades

Apple IT Maintenance, Upgrades and Healthchecks

Always Close By

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Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Nov 13th Sue T Excellent service and very prompt.
Nov 13th Craig B The quality of support recieved was fantastic again, They got back to me in good time, I have spoken to a couple of different people in the company and I must say the communication is great within the company. Thanks again James Hart for a brilliant set up.
Nov 11th george.... Prompt, polite and gave us confidence. Thanks
Nov 6th Darryl A Good job. Thanks
Oct 25th Debbie H Always helpful
Oct 17th helen.h... Thank you Lochie for your support with this and for making sure that the problem was resolved (even though it can't be)
Oct 16th Stuart T Very helpful and was exactly what I needed. Thanks Dean.
Oct 16th Sally H Thank you for the prompt action - I was stuck!!
Oct 16th Longcroft B Working perfectly, thanks Lochie
Oct 15th Craig B The support I received was fantastic and the issue was resolved in a great time. Thank you for all your time and efforts, it has been much appreciated.