Your computers and network are the backbone of your business and its productivity.
Many growing businesses cannot justify a dedicated member of staff to manage the IT systems. Too often, the most IT-savvy member of staff becomes the de-facto IT department. Their productivity suffers and the system as a whole becomes neglected and increasingly problematic.
Choose Purple as the IT department for your business, at a fraction of the cost of dedicated staff. Enjoy the benefit of a whole team of experts with a huge amount of diverse experience. Partner with us and get the best advice and the fastest response times.
Get back to doing what you do well and leave the business IT helpdesk to us. You won’t regret it.
Tell us about the challenges you’re facing and find out how we do things differently. We promise there will be no obligation and no hard sell.
It’s our mission to redefine what makes a great IT support helpdesk.
Our Apple support engineers routinely deliver high quality responses to your technology problems in minutes, rather than hours or days.
We promise you will always receive a constructive, considered reply with every interaction. No delays, no untrained triage staff wasting your time. Just quality engineers and pragmatic, experienced guidance.
We think our business IT helpdesk is one of the best in the industry. Are you struggling to get the help you need, when you need it? Why not try us and find out for yourself.
For information about our services, prices and the finer details about how Purple delivers business IT support, see our FAQs section.
All requests reach our Zendesk system, which our whole team can see and collaborate on in real-time.
This leads to great response times, consistent and effective communication across our whole team. This is in addition to full accountability and traceability of every support issue.
Several clients deployed Zendesk after experiencing it via our helpdesk.
It’s perfect for delivering customer support for your own products or services, as well as processing sales orders, queries and returns in retail environments. Find out more by getting in touch.
Explore our other services.
We offer consultancy for improving your business workflow. This is in addition to IT project management such as new system deployments, wireless / wired networking and office moves.
Ensuring your business continues to function during times of upheaval such as office moves, downsizing, growth or substantial changes to your IT systems.
We were a small business, too. And with clients across all industries, we've probably seen your IT challenges before. Plan for the future with Purple.
Maintenance, upgrades and healthchecks for Apple Mac, iPhone, iPad and even (don't tell anyone) Windows PCs!
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Apr 2nd | Ros W | Dean was fantastic in taking me through a process to get my problem sorted. I did not really have a clue what I was doing but Dean persevered and was extremely patient whilst we tried various options and we got there in the end! Before the work that Dean did, both Lochie and James were also really helpful in trying to sort it out. Huge thanks. |
| Apr 1st | Andrew M | Swift/accurate diagnosis of issue and fix |
| Mar 30th | Rhona S | Always quick to answer even out of office hours, polite and always helpful. |
| Mar 30th | Rhona S | Always quick to answer even out of office hours, polite and always helpful |
| Mar 26th | Sue D | Very quick response - thank you! |
| Mar 23rd | Audrey S | Dean has been super efficient and lovely to speak to- 10 out of 10! |
| Mar 20th | Jacqui F | Brilliant support from Dean, getting me set-up at home and keeping me informed of progress whilst doing so. |
| Mar 19th | Paul S | Quick & helpful support. |
| Mar 18th | Rob C | very efficient service |
| Mar 16th | Yvonne C | Thanks Lochie , such an efficient response .... You have all been brilliant Yvonne |
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