Business IT Helpdesk | Apple IT Support for Business
Country: UK CA

Outsource Your IT Department

Are you missing an IT department?

If you’re spending valuable time troubleshooting your own computers, devices and networking. Purple’s Business IT Helpdesk service is here to help.

Your computers and network are the backbone of your business and its productivity.

Many growing businesses cannot justify a dedicated member of staff to manage the IT systems. Too often, the most IT-savvy member of staff becomes the de-facto IT department. Their productivity suffers and the system as a whole becomes neglected and increasingly problematic.

Choose Purple as the IT department for your business, at a fraction of the cost of dedicated staff. Enjoy the benefit of a whole team of experts with a huge amount of diverse experience. Partner with us and get the best advice and the fastest response times.

Get back to doing what you do well and leave the business IT helpdesk to us. You won’t regret it.

Not Getting The Help You Need?

Tell us about the challenges you’re facing and find out how we do things differently. We promise there will be no obligation and no hard sell.

Apple IT Support.

Industry-Leading Response Times

Our stats speak for themselves. A real-life IT engineer will get back to you within 1 working hour, every time.

It’s our mission to redefine what makes a great IT support helpdesk.

Our Apple support engineers routinely deliver high quality responses to your technology problems in minutes, rather than hours or days.

We promise you will always receive a constructive, considered reply with every interaction. No delays, no untrained triage staff wasting your time. Just quality engineers and pragmatic, experienced guidance.

We think our business IT helpdesk is one of the best in the industry. Are you struggling to get the help you need, when you need it? Why not try us and find out for yourself.

Questions? See our FAQs

For information about our services, prices and the finer details about how Purple delivers business IT support, see our FAQs section.

How We Do It

Purple use Zendesk to manage, prioritise and communicate about your support requests.

All requests reach our Zendesk system, which our whole team can see and collaborate on in real-time.

This leads to great response times, consistent and effective communication across our whole team. This is in addition to full accountability and traceability of every support issue.

zendesk

Could It Work For You?

Several clients deployed Zendesk after experiencing it via our helpdesk.

It’s perfect for delivering customer support for your own products or services, as well as processing sales orders, queries and returns in retail environments. Find out more by getting in touch.

Other Services

Explore our other services.

We offer consultancy for improving your business workflow. This is in addition to IT project management such as new system deployments, wireless / wired networking and office moves.

IT and Cyber Security. Installation.

IT Project Management

Ensuring your business continues to function during times of upheaval such as office moves, downsizing, growth or substantial changes to your IT systems.

consultancy

Business IT Consultancy

We were a small business, too. And with clients across all industries, we've probably seen your IT challenges before. Plan for the future with Purple.

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Maintenance & Upgrades

Maintenance, upgrades and healthchecks for Apple Mac, iPhone, iPad and even (don't tell anyone) Windows PCs!

Always Close By

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Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Sep 22nd Alastair B Dean, sorted out the outstanding aspects of my e-mail verification update swiftly, courteously and competently - with a good sense of humour
Sep 22nd Pedro M Very quick response. Willing to sort the problem themselves via TeamViewer if needed there and then.
Sep 15th Simon K very good - great support
Sep 14th Sally & Made lots of sense - thank you
Sep 11th Yvonne C Thanks again for a super fast resolution Yvonne
Sep 9th Carl B James managed to find the issue which was partly an issue with the way the Macs were set up and also the way some of the Windows folders had been set up. The fix worked and I'm very pleased with how quickly everything was resolved.
Sep 4th Alastair B Swift and successful response - thank you for your help
Aug 28th Lynn H Very prompt support. Problem diagnosed and then fixed. Brilliant service. Many thanks
Aug 14th Lynn H Great Service. I am up and running again. Many Many thanks
Aug 6th Matt H Very quick resolution, thanks.