Referral Program Terms & Conditions | Purple Computing IT Support
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SUPPORT FORM
  1. Your Account
    1. The referrer (or their organisation) must have an active monthly support contract with Purple Computing to be able to make a referral.
    2. The referrer’s account must be in good order with all due invoices paid in full.
  2. Eligibility
    1. The reward is only available when a new customer engages Purple’s services for the first time.
    2. New customers are identified as being unique, separate individuals or organisations, who each pay for Purple’s services separately.
    3. To receive your reward as a referrer, the referred party must:
      1. Either:
        1. Sign up to a minimum 3-month support contract with Purple, OR
        2. Spend at least £1,000 in project work if a support contract is unsuitable
      2. Pay the balance of their project completion invoice on time
      3. Pay the balance of their first month’s support retainer on time
  3. Data Protection
    1. In supplying referral contact information to Purple Computing, the referrer guarantees they have received the referee’s permission to make the introduction
    2. When following up an enquiry, Purple Computing will reference the referrer as the source of the enquiry
  4. Referral Reward Value
    1. Support Retainer Discount
      1. The party being referred will receive a 20% discount for the duration of their support agreement’s agreed minimum term.
        1. A minimum of 3 months and a maximum of 12 months will apply to this discount.
      2. The referring party will receive a discount of the same value applied to their own monthly support agreement, for the same duration.
        1. The referring party may claim a maximum discount no greater than value of their current monthly support retainer.
    2. Project Discount
      1. If the referred party requires any project work to be undertaken in addition to the support agreement, additional discount shall be offered as follows:
        1. The referred party will receive a 10% discount on any agreed labour within their first project proposal, if that project labour is approved on the same proposal as a new support agreement.
        2. The referring party will receive a credit note of the same value, to be redeemed towards any future invoices from Purple.
  5. Exceptions
    1. Purple Computing reserve the right to refuse referrals on any grounds.
    2. Purple Computing also reserves the right to adjust, suspend or stop the referral scheme at any time and without notice.

Example

As an existing customer, you refer a new customer to Purple. They accept a proposal for:

  • £1500 in one-off project work
  • £300 per month in support and maintenance fees for 12 months

You will receive:

  • £60 a month off your current support agreement for 12 months

(or free support for 12 months, if you currently spend less than £60/mo)

  • A further £150 credit to apply to your next invoice(s)

Your referee will receive:

  • £150 (10%) off their project labour
  • £60 (20%) a month off their support and maintenance fees for 12 months

Total value to both parties: £870 each

Make a Referral

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Comments
Sep 15th Jack and Diogo were very supportive and tried a few methods to solve the issues on my macbook. Gabi was also very supportive and resolved the issue with my macbook.
Sep 11th Super quick which was greatly appreciated given the time pressure, thank you.
Sep 10th It took too long to get it sorted. Phillip was the one who fixed the issue. Thank you.
Sep 8th Chris was fantastic
Sep 4th Issue was rectified quickly and the person who helped me politely and gave me great confidence
Sep 4th Jack sorted in no time. Thank you Jack!
Sep 4th Jack was fast straight to the point and he solved everything.
Sep 2nd Jack is always awesome!! Always solves the issue and goes above and beyond to sort the problem out. Can't fault!
Aug 27th I did have to wait but in the end it was very professional support, thank you.
Aug 26th Jack was fab as always, thank you. Response time was slower than usual though.
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