IMPORTANT: To ensure we can get in touch promptly, please complete our support form below, being sure to include your best contact phone number when asked.
Between the hours of 8am – 3pm on Monday to Friday, we’ll be in touch within the hour.
Outside these hours, we will call on the next working day between 8am – 9am.
Your new membership covers unlimited remote troubleshooting – the majority of IT support.
Extras (by quotation) include hardware repair, site visits and setting up new things.
Please take a moment to review our terms, to ensure Priority Support is right for you. If not, you can cancel any time.
Get in touch if you have any questions about our services, terms or pricing.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our page.
| Date | Name | Comments |
|---|---|---|
| Mar 30th | Ed P | The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business. |
| Mar 29th | Garry H | Issue sorted very quickly and efficiently |
| Mar 28th | Sally T | I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out |
| Mar 24th | Esther W | Jack was excellent! |
| Mar 23rd | Aimee M | Hi Dean was brilliant very patient and helpful. The problem is now resolved. |
| Mar 23rd | Lorna S | Fast, great! |
| Mar 23rd | Craig L | Good service as per usual. |
| Mar 22nd | Caroline W | Extremely quick response, friendly and helpful! Thanks so much! |
| Mar 21st | Mark H | Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple |
| Mar 21st | Sally T | Really fast reassuring service - thank you |
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