FIRST CLASS HELPDESK

If you're spending valuable time troubleshooting your own computers, devices and networks, Purple's Helpdesk service can rescue you from as little as £30 per solution.

Get back to what you're good at. Ask Purple to look after your IT today and recover valuable time to run and grow your business.

Helpdesk

Helpdesk

No Tiers, No Tears

Purple's dedicated helpdesk is staffed every weekday by our team of expert Apple IT engineers.

It's our mission to redefine what makes a great support helpdesk.

We routinely deliver high quality responses to your technology problems in minutes, rather than hours or days.

And you'll only ever speak to a certified, experienced Apple IT engineer, because they are the only people we employ. You go straight in at the top support tier.

We think our helpdesk is one of the best in the industry. Why not try us and find out for yourself?


How We Do It

Purple use Zendesk to manage, prioritise and communicate about your support requests.

All requests reach our Zendesk system, which our whole team across the South can see and collaborate on in real time.

This leads to great response times, consistent and effective communication across our whole team, and full accountability.

If your business is spending time and money managing IT issues internally, give Purple a call and let us worry about it instead.

zendesk

Communication Matters

Always Close By

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Apple IT support in Exeter, Bristol, Southampton & Reading Apple IT support in Exeter, Bristol, Southampton & Reading

Select your nearest hub for more details about our services:

Exeter Bristol Southampton Reading

Small Teams.
Big Service.

Our IT experts are never far away, either onsite with customers or working together to run our industry-leading IT support helpdesk.
Find out how Purple deliver absolute customer satisfaction again and again...

DECEMBER 2017 PERFORMANCE

455

Support Tickets

96%

Customer Satisfaction

0.6hrs

Average Response Time

Statistics are generated by our support system Zendesk and updated monthly.