Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Jun 18th||Val W||brilliant thank you|
|Jun 15th||Caroline W||Speedy, thank you|
|Jun 14th||Lynn H||Dean worked really hard on this one. Very taxing. Really appreciate the time spent to get us up and running. Many thanks.|
|Jun 14th||Lynn H||Dean worked really hard today but we have a successful result. Many thanks|
|Jun 11th||Karen W||Thank you so much Michael Have a great weekend Kind regards Karen|
|Jun 10th||Sally &||Thanks again!!|
|Jun 10th||Amanda H||Very pleased with your sorting out a difficult problem. I'd love to know how it happened - and still suspect malware. Thanks very much -- and Purple for being there. Amanda|
|Jun 10th||Frances J||As usual, quick to respond to my request and sorted it within minutes! Cheers Lochie!|
|Jun 9th||Sally &||Thank you - quick as ever|
|May 28th||Lynn H||Really great professional service . Updates seem to have run very smoothly. Thank you|