Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Sep 24th||Kerry L||Super fast service, issue resolved in moments by Lochie. Excellent as always, thank you|
|Sep 14th||Sue H||All good response received :-)|
|Sep 14th||Kerry||Prompt and efficient service and problem resolved, fantastic service as always, thanks Lochie. I would recommend everyone to try Purple Computing, we'd never look elsewhere!|
|Sep 8th||Lynn H||Really rapid response as always. Excellent service. Hi Martyn & Lochie I have spoken to Quickbooks. I was wrong and we can use the online system so does not need to be on the server. Sorry to have wasted your time but I do appreciate your support. Not sure how long it will take to get up and running but at least it looks like Tas Books will be a thing of the past in the near future. I will keep you posted when I have transferred all the financial info and Tas Books is NR. Probably about 4-6 weeks , hopefully. Many thanks again. Kind regards Lynn Hemmings MEP Accounts Dept|
|Sep 8th||Lynn H||Really rapid response as always. Excellent service|
|Sep 8th||Simon D||You guys have always provided a remarkably responsive service. I'd like to thank you for all the help and professional support you've given to the business.|
|Sep 1st||Sally T||Great. Thank you again for your support - apologies for being such a luddite!! Thank you Sally|
|Aug 26th||Chris S||Very fast and efficient response - thank you!|
|Aug 23rd||Amanda H||Very helpful general advice including sorting out the email problem.|
|Aug 12th||Caroline W||Very quick response and all sorted. Thank you|