Benefits Of Outsourcing IT for Small, Medium and Large Businesses
Not every business can justify an in-house IT department, but every organisation needs reliable IT. So what happens in reality? In this a...
Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period are as follows:
– Friday 12th Dec – Christmas Party – Emergency support only from 2:30pm – 5:00pm
– Friday 19th Dec – Last working day
– Working Days from Monday 22nd Dec to 31st Dec – Emergency support only
– All Weekends & Bank Holidays – Closed
– Friday 2nd Jan 2025 – Back to normal hours
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Comments | |
|---|---|---|
| Sep 15th | Jack and Diogo were very supportive and tried a few methods to solve the issues on my macbook. Gabi was also very supportive and resolved the issue with my macbook. | |
| Sep 11th | Super quick which was greatly appreciated given the time pressure, thank you. | |
| Sep 10th | It took too long to get it sorted. Phillip was the one who fixed the issue. Thank you. | |
| Sep 8th | Chris was fantastic | |
| Sep 4th | Issue was rectified quickly and the person who helped me politely and gave me great confidence | |
| Sep 4th | Jack sorted in no time. Thank you Jack! | |
| Sep 4th | Jack was fast straight to the point and he solved everything. | |
| Sep 2nd | Jack is always awesome!! Always solves the issue and goes above and beyond to sort the problem out. Can't fault! | |
| Aug 27th | I did have to wait but in the end it was very professional support, thank you. | |
| Aug 26th | Jack was fab as always, thank you. Response time was slower than usual though. |
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