Christmas and New Year Support - Apple IT Support for Business
Country: UK CA

Support Hours & Policy

Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.

Our opening hours and support policy over the festive period is as follows:


2022 Opening Hours

Mon 19th Dec – Last working day

Working Days from 20th Dec to 2nd Jan – Emergency Support Only

(policy details below)

All Weekends & Bank Holidays – Closed

Tue 3rd Jan – Fully open


 

Emergency Support Policy

To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.

 

Contacting Us

  • For all requests please complete our support form
  • If you are technically unable to complete the form then please call, but kindly note that all calls will divert to voicemail; your voicemail will raise a ticket on our helpdesk

 

Urgency

Under emergency support, we will only respond to requests which:

  • Pose an immediate risk to data, or
  • Have a major and costly adverse effect on productivity (e.g server or key equipment failure)

If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.

Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.

 

Response Time

We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Mar 30th Ed P The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business.
Mar 29th Garry H Issue sorted very quickly and efficiently
Mar 28th Sally T I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out
Mar 24th Esther W Jack was excellent!
Mar 23rd Aimee M Hi Dean was brilliant very patient and helpful. The problem is now resolved.
Mar 23rd Lorna S Fast, great!
Mar 23rd Craig L Good service as per usual.
Mar 22nd Caroline W Extremely quick response, friendly and helpful! Thanks so much!
Mar 21st Mark H Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple
Mar 21st Sally T Really fast reassuring service - thank you