Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Mon 20th Dec – Last working day
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
(policy details below)
All Weekends & Bank Holidays – Closed
Tue 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Aug 12th||Caroline C||Thanks so much for your help: that's fantastic! Have a great weekend. All my best, Caroline|
|Aug 12th||Mark H||Called me bang on time, polite as always, listened to problem, instructed me in layman's terms on what to do and problem sorted in no time. Thanks you guys, you take any IT stress away. CHEERS!|
|Aug 9th||Lorna M||Thank you for all of your help today|
|Aug 4th||Andrew A||Efficient and to the point answers.|
|Jul 29th||Lorna M||Thank you once again Michael for all your help today and for getting the issue sorted so quickly!|
|Jul 28th||Matt W||Michael did a brilliant job as always! Many thanks for the help!|
|Jul 22nd||Kevin E||Excellent support received on site in a considerate and understanding manner. Michael Tanner was prepared to 'go the extra mile' to ensure all tasks were successfully completed. Minimum disruption to the daily operation of the company which was appreciated.|
|Jul 20th||Lorna M||Thank you for all your help today Michael :)|
|Jul 13th||Christoper G||Dean has been really helpful and patient with our request.|
|Jul 8th||Clare R||amazing and quick to respond, thank you!|