Christmas and New Year Support - Apple IT Support for Business
Country: UK CA

Support Hours & Policy

Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.

Our opening hours and support policy over the festive period is as follows:


2021 Opening Hours

Mon 20th Dec – Last working day

Working Days from 21st Dec to 3rd Jan – Emergency Support Only

(policy details below)

All Weekends & Bank Holidays – Closed

Tue 4th Jan – Fully open


 

Emergency Support Policy

To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.

 

Contacting Us

  • For all requests please email as usual to help@purplecomputing.com or complete our support form
  • If you are technically unable to email then please call, but kindly note that all calls will divert to voicemail; your voicemail will raise a ticket on our helpdesk

 

Urgency

Under emergency support, we will only respond to requests which:

  • Pose an immediate risk to data, or
  • Have a major and costly adverse effect on productivity (e.g server or key equipment failure)

If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.

Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.

 

Response Time

We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Nov 24th Andy K Exceptional service as always from the whole team, thank you Megan, Dean, Michael and Lochie : ) Many thanks, Chris and Andy
Nov 23rd Will Lochie, as always, was friendly, professional and fixed the problem (which was a dodgy virgin connection)
Nov 21st Walter O Purple Computing is our go too computer consultant. Competent, responsive, and focused on fixing our challenges permanently. I could not recommend Dean and his team more highly. They function as our IT department at a fraction of the cost.
Nov 20th Yvonne C Thanks Dean I didn’t expect such a prompt reply on a Sunday.! Much appreciated
Nov 18th Nigel T - well done James, great speedy service...
Nov 17th Sabira S very thorough and just one thing missed, which was fixed within 2 minutes of mentioning by email, top score...
Nov 15th Mark K Quick response that answered my question!
Nov 11th Leah E My issue was dealt with quickly and efficiently. I can't fault the service.
Nov 10th Ceri C Excellent service as always
Nov 7th Karen W Thank you Lochie for responding so quickly today Kindest regards Karen Book Keeper Space Kitchens & Bathrooms Ltd