Christmas and New Year Support - Apple IT Support for Business
Country: UK CA

Support Hours & Policy

Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.

Our opening hours and support policy over the festive period is as follows:


2021 Opening Hours

Mon 20th Dec – Last working day

Working Days from 21st Dec to 3rd Jan – Emergency Support Only

(policy details below)

All Weekends & Bank Holidays – Closed

Tue 4th Jan – Fully open


 

Emergency Support Policy

To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.

 

Contacting Us

  • For all requests please email as usual to help@purplecomputing.com or complete our support form
  • If you are technically unable to email then please call, but kindly note that all calls will divert to voicemail; your voicemail will raise a ticket on our helpdesk

 

Urgency

Under emergency support, we will only respond to requests which:

  • Pose an immediate risk to data, or
  • Have a major and costly adverse effect on productivity (e.g server or key equipment failure)

If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.

Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.

 

Response Time

We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Nov 8th Stuart T Easy and helpful. Thanks for resolving BR
Nov 4th Karen C As always, exceptional support!!!
Nov 2nd Karen W Hi Lochie I have forwarded the email to Admin, James, Andy & Mark Have a great day Regards Karen Book keeper (Windows PC user) Space K & B
Oct 29th Jonathan G Great servuce. He's friendly and he solved my issue so fast. Thanks again Lochie for the excellent support!
Oct 21st Karen W Thank you so much for the quick reply I switched my PC off and back on again and that has resolved the probably following an update Kind regards Karen Space K&B Book keeper
Oct 12th Natasha G Really, REALLY quick and knowledgeable service. Thank you
Oct 8th David E I didn't even know I had an issue until Lockie sorted it!
Oct 7th john r The advice and support I received was really helpful and I have no hesitation in recommending this excellent team.
Oct 4th Lee C Swift response and great advise to ensure we upgrade correctly.
Oct 1st Lorna S Excellent!!