Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Jan 12th||Sue T||Excellent service, always prompt and a clear resolution.|
|Jan 11th||Amanda H||Thanks. I seen to have saved it as 9 rather than 3 MB, which we think is ok and at least makes it easy to send by email. Amanda|
|Jan 8th||Zoe||Very quick and helpful service! Thank you|
|Jan 6th||Denise S||Great service, quick and prompt. Thank you|
|Dec 18th||Pedro M||5 stars service! Very helpful, knowledgeable and friendly.|
|Dec 18th||Pedro M||5 stars service! Very helpful, knowledgeble and friendly.|
|Dec 14th||David R||I cannot speak highly enough of James and Purple. He walked me through what I needed to do online, I did it and it worked. The highest service level I have come across for a long time. Thank you. Should I need to, I would return instantly. Regards, David|
|Dec 4th||Sally &||Very quick and clear - thank you again!|
|Dec 4th||Christina D||once again very prompt response for which I am hugely grateful. Thank you|
|Dec 2nd||Helen B||Always so helpful - very grateful to have Purple at the end of the phone/email especially in WFH times!|