Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 20th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 23rd Dec to 3rd Jan – Emergency Support Only
Mon 5th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Oct 30th||Will J||James was really good, he solved and fixed our contacts problem, will definitely use again as I am sure we will find more problems we need help with. Many thanks|
|Oct 29th||Carlos M||Great customer service.|
|Oct 27th||Longcroft O||Brilliant as usual, sorted in no time at all.|
|Oct 26th||Jabez M||dean superb as always..|
|Oct 21st||Chris S||Thanks Dean|
|Sep 29th||Nick G||Excellent thanks for being flexible when we were mucked about by the electricians. Nick|
|Sep 22nd||Alastair B||Dean, sorted out the outstanding aspects of my e-mail verification update swiftly, courteously and competently - with a good sense of humour|
|Sep 22nd||Pedro M||Very quick response. Willing to sort the problem themselves via TeamViewer if needed there and then.|
|Sep 15th||Simon K||very good - great support|
|Sep 14th||Sally &||Made lots of sense - thank you|