Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Mon 19th Dec – Last working day
Working Days from 20th Dec to 2nd Jan – Emergency Support Only
(policy details below)
All Weekends & Bank Holidays – Closed
Tue 3rd Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Sep 20th||Lynn H||great service as always. many thanks|
|Sep 14th||Longcroft O||Thanks so much Jack, all sorted.|
|Sep 14th||Longcroft O||Fantastic as usual, thank you Lochie.|
|Sep 14th||Amanda H||I hope the problem is solved. Sorry not to have been able to find another example of what went wrong. Definitely I can now get at the word document I was being blocked from. So, thanks for your prompt effective treatment!|
|Sep 13th||Nigel B||Very practical and quick advice that made resolving the issue very efficient|
|Sep 6th||Alexandra O||Very quick and solved the problem easily, thank you Jack.|
|Sep 5th||Chris S||another one solved....|
|Aug 23rd||Adina I||Brilliant, thank you very much!|
|Aug 23rd||Catherine E||Excellent|
|Aug 22nd||Graham R||Excellent, as always. Thanks very much!|