Christmas and New Year Support - Apple IT Support and Consultancy for Business
Country: UK CA

Support Hours & Policy

Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.

Our opening hours and support policy over the festive period is as follows:


2022 Opening Hours

Mon 19th Dec – Last working day

Working Days from 20th Dec to 2nd Jan – Emergency Support Only

(policy details below)

All Weekends & Bank Holidays – Closed

Tue 3rd Jan – Fully open


 

Emergency Support Policy

To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.

 

Contacting Us

  • For all requests please complete our support form
  • If you are technically unable to complete the form then please call, but kindly note that all calls will divert to voicemail; your voicemail will raise a ticket on our helpdesk

 

Urgency

Under emergency support, we will only respond to requests which:

  • Pose an immediate risk to data, or
  • Have a major and costly adverse effect on productivity (e.g server or key equipment failure)

If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.

Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.

 

Response Time

We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.

Real-Time Feedback

When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.

Date Name Comments
Sep 20th Lynn H great service as always. many thanks
Sep 14th Longcroft O Thanks so much Jack, all sorted.
Sep 14th Longcroft O Fantastic as usual, thank you Lochie.
Sep 14th Amanda H I hope the problem is solved. Sorry not to have been able to find another example of what went wrong. Definitely I can now get at the word document I was being blocked from. So, thanks for your prompt effective treatment!
Sep 13th Nigel B Very practical and quick advice that made resolving the issue very efficient
Sep 6th Alexandra O Very quick and solved the problem easily, thank you Jack.
Sep 5th Chris S another one solved....
Aug 23rd Adina I Brilliant, thank you very much!
Aug 23rd Catherine E Excellent
Aug 22nd Graham R Excellent, as always. Thanks very much!