Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Mon 20th Dec – Last working day
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
(policy details below)
All Weekends & Bank Holidays – Closed
Tue 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days indicated above.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Nov 8th||Stuart T||Easy and helpful. Thanks for resolving BR|
|Nov 4th||Karen C||As always, exceptional support!!!|
|Nov 2nd||Karen W||Hi Lochie I have forwarded the email to Admin, James, Andy & Mark Have a great day Regards Karen Book keeper (Windows PC user) Space K & B|
|Oct 29th||Jonathan G||Great servuce. He's friendly and he solved my issue so fast. Thanks again Lochie for the excellent support!|
|Oct 21st||Karen W||Thank you so much for the quick reply I switched my PC off and back on again and that has resolved the probably following an update Kind regards Karen Space K&B Book keeper|
|Oct 12th||Natasha G||Really, REALLY quick and knowledgeable service. Thank you|
|Oct 8th||David E||I didn't even know I had an issue until Lockie sorted it!|
|Oct 7th||john r||The advice and support I received was really helpful and I have no hesitation in recommending this excellent team.|
|Oct 4th||Lee C||Swift response and great advise to ensure we upgrade correctly.|
|Oct 1st||Lorna S||Excellent!!|