Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 20th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 23rd Dec to 3rd Jan – Emergency Support Only
Mon 5th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Jan 16th||Jacqui F||Fast and efficient.|
|Jan 8th||Karen W||Thank you so much Happy New Year Kind regards Karen|
|Dec 31st||Laura D||Exceptional support yet again had me back up and running in 15 minutes from me discovering problem and you were meant to be closed for Christmas. Thank you Lochie|
|Dec 19th||Emily C||Helpful and quick service as always, thank you|
|Dec 16th||Fiona S||Dean was able to retrieve the information that we needed. Saved me a lot of time, thanks|
|Dec 13th||Lydia F||Very Good , I am satisfied, very quick respond and help with problem. I hope I will not have this problem again. Many thanks Lydia Forder-White|
|Dec 3rd||Simon D||Always quick and successful. Thanks.|
|Nov 22nd||James A||James Did a great job getting me back up and running. Thanks|
|Nov 21st||Tracy N||Very quick response and early resolution. Thank you|
|Nov 21st||Justin||Superb response, fast and effective as always, many thanks James!|