Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & National Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Apr 15th||Roger F||Dean, big thanks , brilliant as always|
|Apr 14th||Richard P||Great Michael, thanks for such a prompt response.|
|Apr 13th||Barbara M||Dean is extremely knowledgeable, efficient and pleasant with his assistance and puts me completely at ease.|
|Mar 30th||Geoffrey D||very speedy!|
|Mar 30th||Simon D||You guys keep the process so simple and rewarding. Both Michael and Lochie have done exactly what I asked for and have talked me through what would have been, for me, a very difficult problem. You guys made it feel easy - but in a good way (apart from the reference to Michael's Dad!). Thank you so much. Simon|
|Mar 26th||Sean K||Support provided by Michael and James was excellent! Would highly recommend Purple Computing.|
|Mar 17th||Stephanie N||Amazingly fast response, and the issue was sorted within 30 minutes. Thank you Dean|
|Mar 12th||Steve R||Michael was very efficient in adding the new mailbox|
|Mar 3rd||Natasha G||Brilliant, knowledgeable and super-fast service as always. Thank you!|
|Feb 25th||Longcroft O||Sorted in no time as usual, thanks Lochie|