Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 20th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 23rd Dec to 3rd Jan – Emergency Support Only
Mon 5th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Apr 2nd||Ros W||Dean was fantastic in taking me through a process to get my problem sorted. I did not really have a clue what I was doing but Dean persevered and was extremely patient whilst we tried various options and we got there in the end! Before the work that Dean did, both Lochie and James were also really helpful in trying to sort it out. Huge thanks.|
|Apr 1st||Andrew M||Swift/accurate diagnosis of issue and fix|
|Mar 30th||Rhona S||Always quick to answer even out of office hours, polite and always helpful.|
|Mar 30th||Rhona S||Always quick to answer even out of office hours, polite and always helpful|
|Mar 26th||Sue D||Very quick response - thank you!|
|Mar 23rd||Audrey S||Dean has been super efficient and lovely to speak to- 10 out of 10!|
|Mar 20th||Jacqui F||Brilliant support from Dean, getting me set-up at home and keeping me informed of progress whilst doing so.|
|Mar 19th||Paul S||Quick & helpful support.|
|Mar 18th||Rob C||very efficient service|
|Mar 16th||Yvonne C||Thanks Lochie , such an efficient response .... You have all been brilliant Yvonne|