Benefits Of Outsourcing IT for Small, Medium and Large Businesses
Not every business can justify an in-house IT department, but every organisation needs reliable IT. So what happens in reality? In this a...
Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & National Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
| Date | Name | Comments |
|---|---|---|
| Mar 30th | Ed P | The Purple Computing team were very assertive and timely in their help when we needed it to meet a tight deadline. We couldn't have achieved what we wanted without their patience and support and forever appreciate what they do for our business. |
| Mar 29th | Garry H | Issue sorted very quickly and efficiently |
| Mar 28th | Sally T | I'm not sure what the problem was, but when I took my computer to somewhere with stronger internet it updated and sorted itself out |
| Mar 24th | Esther W | Jack was excellent! |
| Mar 23rd | Aimee M | Hi Dean was brilliant very patient and helpful. The problem is now resolved. |
| Mar 23rd | Lorna S | Fast, great! |
| Mar 23rd | Craig L | Good service as per usual. |
| Mar 22nd | Caroline W | Extremely quick response, friendly and helpful! Thanks so much! |
| Mar 21st | Mark H | Really timely response - around 5 minutes after request submitted. Solved just as quick - apparently an old bug that Lochie was aware of and had the fix for so back up & running in 5 minutes. Great support, thank you Purple |
| Mar 21st | Sally T | Really fast reassuring service - thank you |
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