Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 20th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 23rd Dec to 3rd Jan – Emergency Support Only
Mon 5th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Sep 22nd||Alastair B||Dean, sorted out the outstanding aspects of my e-mail verification update swiftly, courteously and competently - with a good sense of humour|
|Sep 22nd||Pedro M||Very quick response. Willing to sort the problem themselves via TeamViewer if needed there and then.|
|Sep 15th||Simon K||very good - great support|
|Sep 14th||Sally &||Made lots of sense - thank you|
|Sep 11th||Yvonne C||Thanks again for a super fast resolution Yvonne|
|Sep 9th||Carl B||James managed to find the issue which was partly an issue with the way the Macs were set up and also the way some of the Windows folders had been set up. The fix worked and I'm very pleased with how quickly everything was resolved.|
|Sep 4th||Alastair B||Swift and successful response - thank you for your help|
|Aug 28th||Lynn H||Very prompt support. Problem diagnosed and then fixed. Brilliant service. Many thanks|
|Aug 14th||Lynn H||Great Service. I am up and running again. Many Many thanks|
|Aug 6th||Matt H||Very quick resolution, thanks.|