Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 18th Dec – Last working day
All Weekends & National Holidays – Closed
Working Days from 21st Dec to 3rd Jan – Emergency Support Only
Mon 4th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Nov 30th||Mark J||Lochie was excellent!|
|Nov 27th||Caroline P||Absolutely first class support from Jack today. He was extremely patient and very knowledgeable and has resolved all my issues. Thank you so much for your time .|
|Nov 24th||Ann C||Fantastic Service again - my issue was resolved by Jack very quickly. Thank you ! Highly recommend Purple :)|
|Nov 22nd||Barry C||Awesome support. In this case it was a PICNIC problem, but very professional support despite the incapable customer.....|
|Nov 14th||Karen W||Thank you so much to Lochie for the quick response Have a great day Regards Karen|
|Nov 14th||Longcroft O||Fantastic as usual.|
|Nov 13th||Denise W||Lochie, Just to say how much I appreciate you and your great work! You are always so helpful, and both Janine and I know we can always rely on you to solve our head-scratching IT problems.|
|Nov 10th||Barry C||Very satisfied, super quick!|
|Nov 9th||Andy K||All very good and very efficient. Jack was superb. Many thanks|
|Nov 1st||Denene W||Thank you Dean for all you help and training.|