Many of our business clients will wind down over Christmas and New Year. We take the opportunity to recharge our batteries ahead of a typically busy January.
Our opening hours and support policy over the festive period is as follows:
Fri 20th Dec – Last working day
All Weekends & Bank Holidays – Closed
Working Days from 23rd Dec to 3rd Jan – Emergency Support Only
Mon 5th Jan – Fully open
To allow our support team some respite over Christmas and New Year, we operate an Emergency Support policy on the working days between the last Friday before Christmas and the first Monday after New Year.
Under emergency support, we will only respond to requests which:
If a workaround is readily available, or the issue is not time-sensitive, we will respond as soon as possible after we return to full time hours.
Our on-call engineer may still acknowledge lower-urgency requests personally and (where possible) may suggest a workaround or solution in the interim.
We will do our best to respond within one working hour as usual, but please bear with us and allow for a response within 4 working hours during Emergency Support times.
When we solve a support ticket, clients are given the choice of leaving good or bad feedback along with an optional comment. We post the 10 most recent comments here automatically and in real-time. You can view even more on our reviews page.
|Jul 3rd||Sally &||Quick and efficient resolution - Thank you Lochie|
|Jul 2nd||Lindsay P||Thanks - all you need in one phone call. Reassurance you're not an idiot, quick fixing of glitches and totally professional service....|
|Jul 2nd||Emily C||Quick and efficient service as always, thank you|
|Jun 18th||Alexandra N||As always, the team at Purple are knowledgeable, efficient and a pleasure to work with.|
|Jun 16th||Caron G||Its like having a new machine. thank you!|
|Jun 4th||Amanda H||Thanks for helping me so quickly.|
|May 20th||Richard C||Quick and easy solution.|
|May 15th||Ed W||Speedy resolution, good communication.|
|May 15th||Lynn H||Really great immediate response. Very comprehensive explanation of the spoof email problem. Many thanks for understanding the issue and resolving so quickly.|
|May 15th||Lou M||Sorted the problem quickly and offered great reassurance for my anxious mind. Really pleased it’s been resolved.|